Guest Service Agent - Hunts Hotel

Laundy Hotel Group; Sydney; On-site; AUD 39,000 - 50,000; Part time

Job summary

Hunts Hotel is seeking an experienced Front Office Reception Team Member to deliver warm, professional service throughout every stage of the guest journey in Southwest Sydney. This part-time opportunity offers flexibility in a dynamic hospitality setting.

You will manage check-ins/outs, handle reservations and guest enquiries, process payments, maintain guest records and liaise with Housekeeping and F&B to ensure a seamless guest experience from arrival to departure.

Qualifications

• Minimum 2 years' experience in Hotel Reception or Guest Services.
• Experience using a Property Management System (PMS) such as Guest Centrix, Opera, Protel or RMS.
• Excellent verbal and written communication with strong attention to detail.

Responsibilities

• Provide warm, welcoming, professional front desk service from arrival to departure.
• Manage guest check-ins and check-outs efficiently and accurately.
• Handle reservations, phone calls, emails and online enquiries promptly and assist with booking modifications.
• Process guest payments, refunds and deposits while maintaining accurate guest accounts.

Skills

Hotel Reception

Guest Services

Reservations Handling

Communication Skills

Cash Handling

Tools

Guest Centrix

Opera

Protel

RMS

SiteMinder

Job description

Hunts Hotel is a distinguished 4 - star property in the heart of Southwest Sydney, set amongst landscaped grounds and renowned for its reputation, consistency and growth.

Hunts is seeking an experienced, guest-focused Front Office Reception Team Member to deliver warm, professional, and seamless service throughout every stage of the guest journey.

This is a part-time opportunity, making it ideal for someone looking for flexibility while working in a dynamic hospitality environment.

We're looking for someone who is passionate about hospitality, thrives in a fast-paced setting, and takes pride in creating memorable guest experiences. As a key member of our team, you'll play an important role in ensuring every guest feels welcomed, valued, and well cared for from arrival through to departure.

THE OPPORTUNITY

The front office reception role is responsible for but not limited to:

• Providing a warm, welcoming and professional experience for all guests from arrival through to departure
• Managing guest check-ins and check-outs efficiently and accurately
• Handling reservations, phone calls, emails, online enquiries and booking modifications in a timely manner
• Processing guest payments, refunds and deposits while maintaining accurate guest accounts and records
• Ensuring guest profiles, registration cards and reservation details are completed and maintained accurately
• Responding promptly and professionally to guest enquiries, requests and feedback
• Resolving guest complaints and service issues effectively, escalating matters where appropriate
• Maintaining strong knowledge of hotel facilities, services, promotions and local attractions
• Coordinating with Housekeeping, Maintenance, Food and Beverage and other departments to ensure guest needs are met
• Monitoring room status, arrivals, departures and special guest requests to support smooth hotel operations
• Completing daily administrative tasks, reports, reconciliations and operational checklists as required
• Supporting a professional reception area and contributing to a positive, collaborative workplace culture

Hunts Hotel is a distinguished 4 - star property in the heart of Southwest Sydney, set amongst landscaped grounds and renowned for its reputation, consistency and growth.

Hunts is seeking an experienced, guest-focused Front Office Reception Team Member to deliver warm, professional, and seamless service throughout every stage of the guest journey.

This is a part-time opportunity, making it ideal for someone looking for flexibility while working in a dynamic hospitality environment.

We're looking for someone who is passionate about hospitality, thrives in a fast-paced setting, and takes pride in creating memorable guest experiences. As a key member of our team, you'll play an important role in ensuring every guest feels welcomed, valued, and well cared for from arrival through to departure.

THE OPPORTUNITY

The front office reception role is responsible for but not limited to:

• Providing a warm, welcoming and professional experience for all guests from arrival through to departure
• Managing guest check-ins and check-outs efficiently and accurately
• Handling reservations, phone calls, emails, online enquiries and booking modifications in a timely manner
• Processing guest payments, refunds and deposits while maintaining accurate guest accounts and records
• Ensuring guest profiles, registration cards and reservation details are completed and maintained accurately
• Responding promptly and professionally to guest enquiries, requests and feedback
• Resolving guest complaints and service issues effectively, escalating matters where appropriate
• Maintaining strong knowledge of hotel facilities, services, promotions and local attractions
• Coordinating with Housekeeping, Maintenance, Food and Beverage and other departments to ensure guest needs are met
• Monitoring room status, arrivals, departures and special guest requests to support smooth hotel operations
• Completing daily administrative tasks, reports, reconciliations and operational checklists as required
• Supporting a professional reception area and contributing to a positive, collaborative workplace culture

WHO ARE YOU

As a friendly, proactive and service-driven individual, you will possess the following attributes and skills:

• Minimum 2 years' experience in Hotel Reception, Guest Services, Front Office or a similar accommodation-based role
• Proven experience delivering exceptional guest service in a fast-paced hospitality environment
• Experience managing guest check-ins, check-outs, reservations, guest accounts and service recovery
• Experience using a Property Management System such as Guest Centrix, Opera, Protel, RMS or similar
• Experience handling guest payments, cash balancing and maintaining accurate guest records
• Excellent verbal and written communication skills with a professional and confident manner
• Strong attention to detail and commitment to accuracy across reservations, guest profiles and financial transactions
• Ability to remain calm, professional and solutions-focused in a busy environment
• Strong organisational and multitasking skills, with the ability to manage multiple priorities effectively
• Demonstrated initiative, accountability, reliability and ownership of responsibilities
• Strong computer literacy across hotel systems and Microsoft Office applications
• Ability to work a rotating roster, including weekends, public holidays and evening shifts
• Experience with Guest Centrix, SiteMinder, OTAs, hotel reporting, RSA, First Aid, WHS knowledge or additional language skills will be highly regarded

The Laundy Story

Four generations, countless beers poured, and a legacy built on good old-fashion hospitality, that's the Laundy way. We kicked things off in 1945 with the Sackville Hotel in Rozelle and never looked back. Through grit, heart, and a knack for turning pubs into community icons, we've grown into one of NSW's most recognisable hospitality families. Today we have a diverse portfolio of 40+ venues that stretch from your trusty local, to boutique hotels and buzzy beachfront playgrounds. The heart of Laundy beats the same everywhere: Think Watsons Bay Boutique Hotel, the Woolwich Pier, the Marsden Brewhouse, and beyond, where people gather, celebrate, commiserate, and everything in between. From schooners at the local to spritzes by the sea, we've built a reputation for blending tradition with just the right splash of spunk.

We vibe best with people who are:

• Accountable – You own your projects, solve challenges and deliver with style.
• Curious – You"re always asking "what if" and exploring ways to make every event unforgettable.
• Collaborative – Because the best events are never a solo act.
• Driven – You thrive under pressure and bring your A-game without losing your smile.

We're all about people:

At Laundy Hotel Group, we know great hospitality starts with diverse voices and experiences. We're proud to be an Equal Employment Opportunity employer, and we actively encourage applications from people of all backgrounds, identities, cultures, and abilities - including First Nations peoples, people with disability, and those from the LGBTQIA+ community. If you require any adjustments to the recruitment process, our HR team would be happy to have a confidential chat to make sure you're comfortable and supported every step of the way.

Our Acknowledgement of Country

We recognise the Tharawal people, Traditional Custodians of the land and waters of Liverpool. We pay our respects to Elders past and present and extend that respect to all First Nations peoples.