Casual Express Agent (GSA) | Holiday Inn Express Newcastle

EVT Limited; Newcastle; Hybrid; AUD 34,000 - 44,000; Part time

Benefits offered by this job

IHG training

Accommodation discounts

F&B discounts

Uniforms supplied

Job summary

EVT Connect Hospitality partners with IHG Hotels and Resorts and invites applications for a Casual Express Agent at Holiday Inn Express Newcastle. You will deliver our service style across front desk interactions, welcome guests, check-in/out, and respond to guest needs in a fast-paced environment.

You'll bring a bubbly personality, a willingness to learn, and experience with front office operations and PMS systems.

Qualifications

• Experience in front office operations and guest services.
• Familiarity with property management systems (PMS).
• Eligible to obtain RSA certification.

Skills

Front office experience

PMS systems

RSA eligibility

Tools

PMS software

Job description

EVT Connect Hospitality are a trusted partner to some of the world’s most recognized hotel brands, as a franchisee, ranging from mid-scale through to full service and lifestyle hotels, such as Kimpton, Holiday Inn Express, voco, Hotel Indigo and Sebel.

At Holiday Inn Express® our purpose is to provide simple, smart travel. That's where you come in. Be part of IHG Hotels and Resorts at Holiday Inn Express® Newcastle

We are looking for a Casual Express Agent to deliver our Service Style, Mission Made Easy, which is built upon three Service Behaviours that drive everything we do:

• Be Ready: we know our guests want a smooth and hassle-free stay, one that doesn’t break their flow. We are here to help them do this in simpler, smarter ways. Keeping one step ahead so we’re always ready.
• Be Engaging: our guests are more than a reservation, they deserve our care and attention. Which means real connections from real people, smart, warm, and purposeful.
• Be On It!: We know what matters. If any issues arise, we get right on it and resolve them quickly. We look for opportunities to help our guests and we take them, the more we do this, the more they come back.

About you

• Passionate with a bubbly personality
• Keen to learn and grow in your career
• Genuine about delivering a positive and memorable experience
• Enjoy a fast-paced environment and can think on your feet
• Flexibility to work a rotating roster
• Experience in front office & PMS systems
• Willing to obtain RSA

Benefits

• IHG Training & development programs
• Worldwide accommodation discounts
• Food & Beverage discounts
• Uniforms supplied

This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and an amazing well-established global brand.

At EVT Connect Hospitality we invite applications from all within the communities we operate in alignment with our commitment to diversity & inclusion and indeed to celebrate our values of Trust, Transparency, Integrity & Commitment.