Casual Express Agent

Holiday Inn Express; Newcastle; On-site; AUD 32,000 - 39,000; Part time

Job summary

Holiday Inn Express Newcastle is seeking a Part Time Express Agent to deliver our Service Style, Mission Made Easy, focusing on guest satisfaction at the front desk. You will contribute to a smooth, welcoming stay by handling check-ins, reservations, and guest requests with a calm, can-do attitude.

Ideal candidates bring a bubbly personality, a passion for service, and the ability to adapt in a fast-paced environment.

Qualifications

• Passionate about delivering a positive guest experience.
• Willing to learn and grow in your hospitality career.
• Ability to thrive in a fast-paced environment with quick thinking.
• Experience in front office operations is a plus.
• Willing to obtain RSA certificate.

Responsibilities

• Assist guests with check-in/check-out and reservations.
• Use front desk and PMS systems to manage guest requests.
• Provide friendly, efficient service and resolve issues promptly.

Skills

Bubbly personality

Customer service focus

Tools

PMS systems

Job description

Pro-invest Hotels are a trusted partner to some of the world’s most recognized hotel brands, as a franchisee, ranging from mid-scale through to full service and lifestyle hotels, such as Kimpton, Holiday Inn Express, voco, Hotel Indigo and Sebel.

At Holiday Inn Express® our purpose is to provide simple, smart travel. That's where you come in. Be part of IHG Hotels and Resorts at Holiday Inn Express® Newcastle

We are looking for a Part Time Express Agent to deliver our Service Style, Mission Made Easy, which is built upon three Service Behaviors that drive everything we do:

• Be Readywe know our guests want a smooth and hassle-free stay, one that doesn’t break their flow. We are here to help them do this in simpler, smarter ways. Keeping one step ahead so we’re always ready.
• Be Engagingour guests are more than a reservation, they deserve our care and attention. Which means real connections from real people, smart, warm, and purposeful.
• Be On It!We know what matters. If any issues arise, we get right on it and resolve them quickly. We look for opportunities to help our guests and we take them, the more we do this, the more they come back.

About you-

• Passionate with a bubbly personality
• Keen to learn and grow in your career
• Genuine about delivering a positive and memorable experience
• Enjoy a fast-paced environment and can think on your feet
• Flexibility to work a rotating roster
• Experience in front office & PMS systems
• Willing to obtain RSA

If this sounds exciting and a perfect move for you, then we would love to hear from you.

This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and an amazing well-established global brand.

At Pro-Invest Hotels we invite applications from all within the communities we operate in alignment with our commitment to diversity & inclusion and indeed to celebrate our values of Trust, Transparency, Integrity & Commitment.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .