Guest Experience Agent (Casual Front Desk)

Holiday Inn Express; Newcastle; On-site; AUD 30,000 - 39,000; Part time

Job summary

Holiday Inn Express Newcastle is seeking a Casual Express Agent (GSA) to join our front desk team. You will deliver our service style with a friendly, proactive approach, ensuring smooth guest interactions in a fast-paced hotel setting.

We value a bubbly personality, willingness to learn, and flexibility to rotate shifts. Experience with front office duties and PMS systems is preferred, and RSA eligibility is desirable.

Qualifications

• Experience in front office operations and guest handling.
• Familiarity with property management systems (PMS) is preferred.
• Positive and engaging communication with guests.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Handle guest inquiries and resolve issues promptly.
• Assist with daily front desk tasks in a fast-paced environment.

Skills

Front office experience

PMS systems

Bubbly personality

Tools

PMS software

Job description

Holiday Inn Express Newcastle is seeking a Casual Express Agent (GSA) to join our front desk team. You will deliver our service style with a friendly, proactive approach, ensuring smooth guest interactions in a fast-paced hotel setting.

We value a bubbly personality, willingness to learn, and flexibility to rotate shifts. Experience with front office duties and PMS systems is preferred, and RSA eligibility is desirable.