Casual Express Agent (GSA) | Holiday Inn Express Newcastle

Holiday Inn Express; Newcastle; On-site; AUD 30,000 - 39,000; Part time

Job summary

Holiday Inn Express Newcastle is seeking a Casual Express Agent (GSA) to join our front desk team. You will deliver our service style with a friendly, proactive approach, ensuring smooth guest interactions in a fast-paced hotel setting.

We value a bubbly personality, willingness to learn, and flexibility to rotate shifts. Experience with front office duties and PMS systems is preferred, and RSA eligibility is desirable.

Qualifications

• Experience in front office operations and guest handling.
• Familiarity with property management systems (PMS) is preferred.
• Positive and engaging communication with guests.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Handle guest inquiries and resolve issues promptly.
• Assist with daily front desk tasks in a fast-paced environment.

Skills

Front office experience

PMS systems

Bubbly personality

Tools

PMS software

Job description

Casual Express Agent (GSA) | Holiday Inn Express Newcastle

EVT Connect Hospitality are a trusted partner to some of the world’s most recognized hotel brands, as a franchisee, ranging from mid-scale through to full service and lifestyle hotels, such as Kimpton, Holiday Inn Express, voco, Hotel Indigo and Sebel.

At Holiday Inn Express® our purpose is to provide simple, smart travel. That's where you come in. Be part of IHG Hotels and Resorts at Holiday Inn Express® Newcastle

We are looking for a Casual Express Agent to deliver our Service Style, Mission Made Easy, which is built upon three Service Behaviours that drive everything we do:

• Be Readywe know our guests want a smooth and hassle-free stay, one that doesn’t break their flow. We are here to help them do this in simpler, smarter ways. Keeping one step ahead so we’re always ready.
• Be Engagingour guests are more than a reservation, they deserve our care and attention. Which means real connections from real people, smart, warm, and purposeful.
• Be On It!We know what matters. If any issues arise, we get right on it and resolve them quickly. We look for opportunities to help our guests and we take them, the more we do this, the more they come back.

About you-

• Passionate with a bubbly personality
• Keen to learn and grow in your career
• Genuine about delivering a positive and memorable experience
• Enjoy a fast-paced environment and can think on your feet
• Flexibility to work a rotating roster
• Experience in front office & PMS systems
• Willing to obtain RSA

If this sounds exciting and a perfect move for you, then we would love to hear from you.

This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and an amazing well-established global brand.

At EVT Connect Hospitality we invite applications from all within the communities we operate in alignment with our commitment to diversity & inclusion and indeed to celebrate our values of Trust, Transparency, Integrity & Commitment.