Casual Customer Support Officer — Flexible Hours & Growth

Careers at Council; Mildura; On-site; AUD 52,000 - 74,000; Full time

Benefits offered by this job

Flexible Work Arrangements

Study Support Program with Paid Study

Learning and Professional Development

Parental Leave: 16 weeks or 32 weeks

Annual recognition events

Discounted Health Insurance and Gym

Employee Assistance Program

Active social clubs

Job summary

Mildura Rural City Council is seeking casual Customer Support Officers to join our patient, service-focused team. You’ll be the first point of contact for residents across multiple channels, delivering professional assistance and resolving enquiries with a friendly, can-do attitude.

This casual role offers Band 4 classification with pay from $46.00 per hour plus statutory superannuation, flexible work arrangements, and opportunities to develop customer service skills within a supportive local

Qualifications

• Demonstrated experience in the field of Customer Service delivery.
• High standard of verbal and written communication skills.
• Ability to liaise confidently with members of the public and staff.
• Experience with confidential information handling.

Responsibilities

• Be the first point of contact for Council customers across service channels.
• Resolve enquiries efficiently while delivering a positive experience.
• Provide professional and responsive support to residents.

Skills

Customer service

Verbal & written communication

Public liaison

Microsoft Office Suite

CRM software

Electronic Document Management Systems

Confidentiality

Call centre

Cash handling

Police Check

Tools

Microsoft Office Suite

CRM Software

EDMS

Job description

Mildura Rural City Council is seeking casual Customer Support Officers to join our patient, service-focused team. You’ll be the first point of contact for residents across multiple channels, delivering professional assistance and resolving enquiries with a friendly, can-do attitude.

This casual role offers Band 4 classification with pay from $46.00 per hour plus statutory superannuation, flexible work arrangements, and opportunities to develop customer service skills within a supportive local