Customer Service Officer

Careers at Council; Mildura; On-site; AUD 52,000 - 74,000; Full time

Benefits offered by this job

Flexible Work Arrangements

Study Support Program with Paid Study

Learning and Professional Development

Parental Leave: 16 weeks or 32 weeks

Annual recognition events

Discounted Health Insurance and Gym

Employee Assistance Program

Active social clubs

Job summary

Mildura Rural City Council is seeking casual Customer Support Officers to join our patient, service-focused team. You’ll be the first point of contact for residents across multiple channels, delivering professional assistance and resolving enquiries with a friendly, can-do attitude.

This casual role offers Band 4 classification with pay from $46.00 per hour plus statutory superannuation, flexible work arrangements, and opportunities to develop customer service skills within a supportive local

Qualifications

• Demonstrated experience in the field of Customer Service delivery.
• High standard of verbal and written communication skills.
• Ability to liaise confidently with members of the public and staff.
• Experience with confidential information handling.

Responsibilities

• Be the first point of contact for Council customers across service channels.
• Resolve enquiries efficiently while delivering a positive experience.
• Provide professional and responsive support to residents.

Skills

Customer service

Verbal & written communication

Public liaison

Microsoft Office Suite

CRM software

Electronic Document Management Systems

Confidentiality

Call centre

Cash handling

Police Check

Tools

Microsoft Office Suite

CRM Software

EDMS

Job description

We're building our pool of casual Customer Support staff and are seeking friendly, adaptable and customer-focused individuals who thrive on helping people and delivering exceptional service.

• Casual Position (multiple opportunities available)


• Job Number: R2800


• Applications Close: 4pm, Thursday 29 October 2026

About the Opportunity

As a Customer Support Officer, you will be the first point of contact for Council customers, providing professional and responsive support across multiple service channels. You will play a key role in resolving enquiries efficiently while delivering a positive and customer-focused experience at every interaction.

What you will bring

Ideally the successful applicant will have the following:

• Demonstrated experience in the field of Customer Service delivery.


• High standard of verbal and written communication skills.


• Ability to liaise confidently with members of the public and members of staff.


• Demonstrated knowledge and experience in the accurate operation of various computer applications, including the Microsoft Office Suite, Customer Relationship Management Software and Electronic Document Management Systems.


• Demonstrated appreciation of need for confidentiality and discretion.


• Experience in Call Centre operations.


• Experience in cash handling, and in the use of computerised cash receipting systems.


• Hold a current satisfactory Police Check or willingness to obtain.

Salary and conditions

The position is classified within Band 4 of Council's Current Enterprise Agreement commencing at $46.00 per hour plus statutory superannuation.

Benefits

As an employee you will have access to benefits such as:

• Flexible Work Arrangements


• Access to Flare Employee Benefits for savings on everyday living


• Study Support Program with Paid Study Leave and Financial Contribution to Qualification Fees


• Learning and Professional Development Opportunities


• Support for Families: 16 weeks Paid Parental Leave or 32 weeks at Half Pay


• Bi-Annual Employee Recognition Celebration for Milestones and Achievements


• Discounted Health Insurance and Gym Memberships


• Employee Assistance Program: Free Counselling for Employees and Immediate Family Members


• Active Social Clubs

For a full list of councils benefits please visit our website: https://www.mildura.vic.gov.au/Council/Careers/Employee-Benefits

Mildura Rural City Council is an equal opportunity employer and is committed to building a culture that values diversity. We encourage applications from individuals of all ages, backgrounds and identities.

We encourage people with a disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this position.

All applicants must have the right to work in Australia and will need to provide a Police Check prior to commencing employment.

Mildura Rural City Council is a Child Safe organisation and as such, applicants may be required to hold a Working with Children Check. Applicants may also be required to undergo a pre-employment medical check as per the requirements of the role.

About our organisation

Mildura Rural City Council is a dynamic local government organisation that provides 100+ different services, facilities, programs and infrastructure to a resident base of 56,000+. Our workforce of 600+ employees support our community and help make our region a great place to live, work, play and visit. As an employer of choice and a Gold Award winner in the Business Excellence Awards, we are committed to innovation, collaboration and continuous improvement. Learn more about our organisation at mildura.vic.gov.au

About our region

Mildura Rural City covers almost 10 per cent of the state of Victoria and shares borders with both New South Wales and South Australia. The region is home to Mildura - a vibrant city of 35,000+ people - and a range of smaller townships and rural communities spread across 22,000 square kilometres.

Only a short flight from two capital cities, Mildura boasts quality services, exciting attractions, diverse industries and a strong community spirit. There are fantastic professional, cultural, social, sporting and educational opportunities on offer. Learn more about our region at visitmildura.com.au