Customer Support Officer

Mildura Rural City Council; Mildura; On-site; AUD 63,000 - 73,000; Part time

Benefits offered by this job

Flexible Work Arrangements

Flextime

Purchase of Additional Leave

Flare Employee Benefits

Study Support Program with Paid Study-

Learning and Professional Development

Paid Parental Leave (16 weeks) or Half

Bi-Annual Recognition Celebrations

Health Insurance Discounts and Gym

Employee Assistance Program

Active Social Clubs

Job summary

Mildura Rural City Council is seeking Casual Customer Support Officers in the Organisational Performance Branch to be the first point of contact for customers across multiple service channels. You will resolve enquiries efficiently while delivering a positive, customer-focused experience at every interaction.

The role requires strong communication, confidentiality, cash handling, and experience in call centre operations. Police checks are required prior to commencement.

Qualifications

• Demonstrated experience in customer service delivery.
• High standard of verbal and written communication skills.
• Ability to liaise confidently with the public and staff.
• Experience with Microsoft Office, CRM and EDMS systems.
• Confidentiality and discretion in handling information.
• Experience in call centre operations and cash handling.
• Current Police Check or willing to obtain one.

Skills

Customer service

Communication

Stakeholder liaison

Computer literacy

Cash handling

Call centre experience

Confidentiality awareness

Police Check readiness

Tools

Microsoft Office Suite

CRM Software

Electronic Document Management System

Job description

Council’s Organisational Performance Branch is building their pool of Casual Customer Support staff.

About the Opportunity

As a Customer Support Officer, you will be the first point of contact for Council customers, providing professional and responsive support across multiple service channels. You will play a key role in resolving enquiries efficiently while delivering a positive and customer-focused experience at every interaction.

What you will bring

Ideally the successful applicant will have the following:

• Demonstrated experience in the field of Customer Service delivery.
• High standard of verbal and written communication skills.
• Ability to liaise confidently with members of the public and members of staff.
• Demonstrated knowledge and experience in the accurate operation of various computer applications, including the Microsoft Office Suite, Customer Relationship Management Software and Electronic Document Management Systems.
• Demonstrated appreciation of need for confidentiality and discretion.
• Experience in Call Centre operations.
• Experience in cash handling, and in the use of computerised cash receipting systems.
• Hold a current satisfactory Police Check or willingness to obtain.

Salary and Conditions

The position is classified within Band 4 of Council’s Current Enterprise Agreement commencing at $46.00 per hour plus statutory superannuation.

Benefits

• Flexible Work Arrangements (Flextime, Purchase of Additional Leave)
• Access to Flare Employee Benefits for savings on everyday living
• Study Support Program with Paid Study Leave and Financial Contribution to Qualification Fees
• Learning and Professional Development Opportunities
• Support for Families: 16 weeks Paid Parental Leave or 32 weeks at Half Pay
• Bi-Annual Employee Recognition Celebration for Milestones and Achievements
• Employee Health and Wellbeing Initiatives: Discounted Health Insurance and Gym Memberships
• Employee Assistance Program: Free Counselling for Employees and Immediate Family Members
• Active Social Clubs

For a full list of councils benefits please visit our website: https://www.mildura.vic.gov.au/Council/Careers/Employee-Benefits

Mildura Rural City Council is an equal opportunity employer and is committed to building a culture that values diversity. We encourage applications from individuals of all ages, backgrounds and identities.

We encourage people with a disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this position.

All applicants must have the right to work in Australia and will need to provide a Police Check prior to commencing employment.

Mildura Rural City Council is a Child Safe organisation and as such, applicants may be required to hold a Working with Children Check. Applicants may also be required to undergo a pre-employment medical check as per the requirements of the role.