Casual Customer Service Officer - Ryde Aquatic Leisure Centre

City Of Ryde; Sydney; On-site; AUD 42,000 - 60,000; Part time

Job summary

City of Ryde is hiring a Casual Customer Service Officer for the Ryde Aquatic Leisure Centre. You will be the first contact for patrons, greeting them at the front desk and handling enquiries in a fast-paced environment.

This casual role offers evening, weekend and holiday shifts with the possibility of flexible arrangements. You will also process payments, support the Swim School, and resolve day-to-day customer issues with a proactive approach.

Qualifications

• Experience in customer service in a fast-paced environment.
• Willing to work evenings, weekends and holidays.

Responsibilities

• Greeting and assisting patrons at the front desk
• Handling telephone and in-person enquiries
• Processing forms, payments, and point-of-sale transactions
• Providing administrative support to the Swim School
• Using initiative to resolve day-to-day customer issues

Skills

Customer service

Job description

• Deliver outstanding customer service
• Enjoy a friendly team environment
• $36.79 per hour (inc. casual loading) + superannuation + applicable penalty rates

About Us

City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally diverse community of around 130,000 people, and a strong and growing Smart City economy including more than 13,000 local businesses, Macquarie Park, world-class hospitals, and a leading university. All balanced with beautiful bushland, riverfront parks, open spaces, and sport facilities.

Our council delivers a broad range of services, projects, programs, and events. We are actively committed to innovation, sustainability, resilience and providing exceptional customer experiences, and this relies on attracting and keeping great people. We offer a range of benefits, including flexible work arrangements, health and wellbeing programs, a learning and development program including study support, and a reward and recognition program.

About the Role

Do you enjoy delivering exceptional customer service in a fast-paced team environment? Are you looking for flexible, casual work with evening, weekend, and holiday shifts? If so, the Ryde Aquatic Leisure Centre is looking for you!

We are seeking a Customer Service Officer (Casual) to be the first point of contact for our patrons.

Key responsibilities include

• Greeting and assisting patrons at the front desk
• Handling telephone and in-person enquiries
• Processing forms, payments, and point-of-sale transactions
• Providing administrative support to the Swim School
• Using initiative to resolve day-to-day customer issues

If you’re a reliable, team-oriented individual with strong communication and problem-solving skills, we’d love to hear from you.

Closing Date: Thursday 12 November 2026 at 11:30pm

If you would like to know more, please see the position description or contact Melinda Contino on 8878 5112 for a confidential discussion.

City of Ryde is committed to Equal Employment and Child Safety