Customer Service Officer (Srl048)

Council Jobs; Campbelltown; On-site; AUD 76,000 - 82,000; Full time

Benefits offered by this job

Fitness membership program

Job summary

Campbelltown City Council's Gordon Fetterplace Aquatic Centre seeks a friendly Front Desk Customer Service Officer. You will greet customers, handle inquiries both in person and by phone, manage admissions, cash handling and member care in a fast-paced leisure setting.

This full-time on-site role offers 38 hours/week with an annual salary of AU$75,542.22–AU$81,770.01 plus 12% super and applicable penalties, plus access to fitness membership.

Qualifications

• Experience in customer service in a high-volume, fast-paced environment (Leisure or recreation preferred).
• Experience in face-to-face and phone-based customer service roles.
• Understanding of excellent customer service principles.
• Experience in cashiering and internal audit requirements.
• Strong communication and interpersonal skills.
• Current Resuscitation Certificate and First Aid Certificate (or willingness to obtain).
• Willingness to work a roster with early starts and late finishes, including weekends and public holidays.
• Current Working With Children Check or willingness to obtain.
• Commitment to living Council values of respect, integrity, teamwork, trust and optimism.

Responsibilities

• Meet and greet customers; manage day-to-day front desk operations.
• Deliver direct customer service via face-to-face, phone, and online inquiries.
• Assist admissions, cash handling and member care in a busy leisure setting.
• Maintain accurate records and support routine internal audits where required.

Skills

Customer service in high-volume enviro

Face-to-face service

Phone-based service

Cashiering

Interpersonal skills

Resuscitation & First Aid

Roster weekends/holidays

Working With Children Check

Core values: respect & teamwork

Job description

• Full time, 38 hours per week position available at the Gordon Fetterplace Aquatic Centre
• Annual salary between $75,542.22 - $81,770.01 + 12% superannuation + weekend & public holiday penalties (when applicable)
• Access to fitness membership programs

About us:

We are not your usual, we are upbeat, resourceful and determined. Our staff and community are at the core of what we do, looking for ways to work together and support each other. Naturally welcoming, we share good-natured humour and positivity. We aim to inspire a sense of possibility and create opportunities for all by rolling up our sleeves. Our workplace is agile and flexible, keeping ahead of the times. Be a part of it, let’s get something started.

About the role:

To thrive in this role, you are someone who finds it easy to build and maintain positive relationships with all the people you meet. You are able provide a great customer experience, face to face and over the phone in a high volume fast paced multifunctional environment.

The role will see you meet and greet customers; you will manage the day-to day operation of the front desk including direct customer service, telephone and electronic enquiries, admissions, cash handling and member care.

If you are agile, dynamic and love working with people. If you want to work where every day is a great day for making an impact with customers, then this role is for you.

The successful candidate will demonstrate the following key skills and attributes:

• Experience in providing customer service in a high volume fast paced multifunctional environment (Leisure or recreational facilities preferred)
• Experience in a face-to-face and phone-based customer service role
• A strong understanding of the principles of excellent customer service
• Experience in cashiering and internal audit requirements
• Highly developed communication and interpersonal skills
• A current Resuscitation Certificate and First Aid Certificate (or willingness to obtain)
• Willingness to work a roster with early start and late finish shifts, including weekends and public holidays.
• A current Working With Children Check for paid work (or willingness to obtain).
• Commitment to living our values of respect, integrity, teamwork, trust and optimism. It is through respect, integrity and teamwork that we build trust and create optimism for Campbelltown’s future.

As a member of our friendly and passionate team, you will receive the following benefits:

• Full time, 38 hours per week position available at the Gordon Fetterplace Aquatic Centre
• Annual salary between $75,542.22 - $81,770.01 + 12% superannuation + weekend & public holiday penalties (when applicable)
• Access to the corporate fitness membership program

Key contact:

For further information on this position please contact Kristen Carey, Leisure Centre Manager on 4645 4362.

Applicants are required to undergo a comprehensive employment screening process, which may include but is not limited to reference, identity, working with children checks, and medical checks. Employment offers are contingent upon successful clearance of related checks.

Campbelltown City Council is an Equal Employment Opportunity employer and values the unique contributions of all people. Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.

We are committed to acting in the best interest of the children in our community. We believe children have the right to be safe, listened to and respected. We have zero tolerance for child abuse and will take allegations very seriously, responding quickly and consistently in line with our policies and procedures. We aim to provide a safe space for all children, including Aboriginal and Torres Strait Islander children, children from culturally and linguistically diverse backgrounds, children who identify as LGBTIQA+, and children with disability.