Casual Concierge / Reception

Workers Lifestyle Group; Blacktown; On-site; AUD 36,000 - 44,000; Full time

Benefits offered by this job

Above award rates

Free onsite undercover parking

Uniforms provided

Staff Christmas Party

Employee Assistance Program

Staff discount with Marlos All Day and

Lusso Bistro

Job summary

Workers Lifestyle Group in Western Sydney is seeking a friendly, experienced Customer Service Professional to join our Concierge team across three venues. You will welcome members and guests, perform ID checks, answer inquiries, and manage calls and announcements in a lively hospitality setting.

This role offers Above award rates, free onsite parking, uniforms, staff Christmas party, and an Employee Assistance Program.

Qualifications

• 12 months reception/concierge experience in Hospitality / Hotel / Entertainment.
• Excellent communication, interpersonal skills and presentation.
• Excellent skills in customer service, attention to detail, communication, time management, dealing with difficult conversations and customer complaints.
• Basic knowledge and skills in computer systems / programs including Outlook.
• Current NSW RSA and RCG competency card, or willing to obtain.
• Willing to work a mixture of day, evening and weekend shifts.
• Competitive casual rate above award rate.
• Free onsite undercover parking.
• Uniforms provided.
• Staff Christmas Party.
• Employee Assistance Program - up to 6 sessions annually.
• 25% staff discount with our food vendors Marlos All Day and Lusso Bistro.

Responsibilities

• Welcoming Members and Guests in a friendly courteous manner
• Signing in members and visitors, conducting ID checks and RSA assessments
• Screening and forwarding calls to appropriate personnel or departments and taking messages when appropriate
• Answering questions about venues and providing all relevant information
• Operating the public-address system to make any announcements to club patrons and staff
• Processing tickets for shows and concerts and collecting payments
• Taking member bookings for the Club courtesy bus
• Facilitate cloak room service; and
• Any other reasonable duties as requested by Management.

Skills

Customer service

Communication

Hospitality knowledge

Tools

Outlook

POS systems

Job description

• Work at one of the largest and most successful venues in WesternSydney
• Working within a team who has a passion for providing the best customer service experience to our members and guests across 3 venues.
• Above award rates

We are looking for a friendly, experienced and well-presented Customer Service Professional to join our team.

About the Role:

As part of our Concierge team, you will be responsible for:

• Welcoming Members and Guests in a friendly courteous manner
• Signing in members and visitors, conducting ID checks and RSA assessments
• Screening and forwarding calls to appropriate personnel or departments and taking messages when appropriate
• Answering questions about venues and providing all relevant information
• Operating the public-address system to make any announcements to club patrons and staff
• Processing tickets for shows and concerts and collecting payments
• Taking member bookings for the Club courtesy bus
• Facilitate cloak room service; and
• Any other reasonable duties as requested by Management.

Requirements:

• 12 months reception/concierge experience in Hospitality / Hotel / Entertainment is preferred
• Excellent communication, interpersonal skills and presentation
• Excellent skills in customer service, attention to detail, communication, time management, dealing with difficult conversations and customer complaints
• Basic knowledge and skills in computer systems / programs including Outlook
• Current NSW RSA and RCG competency card, or willing to obtain
• Willing to work a mixture of day, evening and weekend shifts.
• Competitive casual rate above award rate
• Free onsite undercover parking
• Uniforms provided
• Staff Christmas Party
• Employee Assistance Program - up to 6 sessions annually
• 25% staff discount with our food vendors Marlos All Day and Lusso Bistro

About Us....

By any measure, the story ofWorkers Lifestyle Groupis a proud record of achievement. Its continuing success is a result of its strong relationship to its members and the community from which it has grown and its relevance and value as a recreational, sporting, entertainment and social icon in Sydney’s burgeoning west.

Get to know us more at https://workerslifestylegroup.com.au/careers/