Front Office Attendant - Part Time

Crown Sydney; Sydney; On-site; AUD 36,000 - 48,000; Part time

Benefits offered by this job

Complimentary staff meals

Accommodation discounts across Crown

Uniform provided and cleaned

Staff recognition program

Wellbeing discounts & benefits

Job summary

Crown Resorts is hiring Part Time Front Office Attendants for Crown Sydney in Barangaroo. Join a luxury, world-class environment and start your hospitality career with a brand known for guest excellence.

Role involves checking in/out, room allocations, and guest support across a dynamic hotel setting. Ideal for students in hospitality fields seeking valuable front office exposure and growth opportunities.

Qualifications

• Customer-focused mindset and a passion for guest experiences.
• Interest in pursuing a career in Front Office operations within luxury hotels.
• Flexible to work a 24/7 rotating roster (including weekends and overnights).
• Available for 20-30 hours per week across 4-5 shifts.
• Strong communication skills and ability to multitask in a fast-paced environment.

Responsibilities

• Check guests in and out with smooth front-desk operations.
• Allocate rooms and escort guests as required.
• Process payments accurately.
• Enter guest information in Opera PMS and maintain visit history.
• Provide tailored guest experiences and collaborate with cross-functional teams.
• Answer guest queries and assist with additional support.
• Assist in reservation processes as needed.

Job description

Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role:

At Crown Resorts, we create memorable experiences for our guests and meaningful careers for our people. We value passion, curiosity, and a drive to grow, and we're committed to supporting our team members to learn, develop, and thrive.

Crown Sydney is seeking enthusiastic Part Time Front Office Attendants to join our iconic Barangaroo property. This opportunity is ideal for students currently studying Hotel, Hospitality, Travel or Tourism Management, and are looking to kick-start their career in a world-class luxury environment.

As part of our Front Office team, you'll be at the heart of the guest experience, delivering exceptional service to guests, visitors, and VIPs while working in a fast-paced and dynamic setting.

You'll collaborate with a range of departments including Bell Services, Concierge, Spa & Recreation, Housekeeping, Food & Beverage, and Gaming, gaining valuable exposure across our integrated resort and building a strong foundation for your hospitality career.

If you're passionate about customer service and looking for an opportunity to get your foot in the door with one of Sydney's leading luxury hotels, we'd love to hear from you!

You'll be:

• Checking guests in and out, ensuring smooth front-desk operations
• Appropriately allocating rooms and escorting guests to their destination as required
• Confirming and processing accurate payment processing
• Using the Opera PMS system to accurately enter guest information and visit history is up-to-date
• Providing tailored and elevated guest experiences, collaborating with cross-functional departments
• Answering guest queries and offering assistance when guests may require additional support
• Assisting in the reservation processes where required

You'll bring:

• A customer-oriented mindset and a passion for creating elevated guest experiences
• Strong interest in creating a career within Front Office Operations and luxury hotels
• Flexibility to work across a 24/7 rotating roster (including weekends and overnights)
• Availability to commit to 20-30 hours per week across 4-5 shifts
• Strong communication skills and ability to manage multiple tasks in a fast-paced environment

On offer to you:

• Competitive hourly rate of $30.26 per hour + penalties + super
• Opportunity to commence your hotel career within a luxury, integrated resort
• Complimentary meals at our on-site staff restaurant + discounts at various F&B venues on property
• Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth
• A tailored uniform, that's washed and laundered free for every shift by our on-site wardrobe team
• Take part and be rewarded in Crown's group-wide recognition and awards program
• Opportunity to contribute to Crown's community, diversity & inclusion committees
• Access to discounts across health & wellbeing, novated leasing options & more

To be considered, you must have relevant Australian working rights. Crown's pre-employment checks involve police and criminal history checks.

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.