Casual Concierge: Front Desk & Switchboard

Monash College Pty; Melbourne; Sur place; AUD 61 000 - 87 000; Temps partiel

Avantages offerts par ce poste

Prime Docklands location

Wellbeing facilities

Employee Assistance Program

Résumé du poste

Monash College Pty invites applications for a Casual/Relief Concierge at 750 Collins Street, Docklands. The role covers front-line reception, switchboard duties and visitor management, delivering a welcoming, professional experience to students, staff and visitors.

This casual/relief position requires flexibility for shifts and effective prioritisation, with strong communication and customer service skills and a background in higher education considered highly desirable.

Qualifications

• Experience in front‑line customer service, with a genuine enthusiasm for assisting people.
• Strong communication and interpersonal skills, with the ability to engage professionally with a diverse range of students, staff and visitors.
• Experience in the higher education sector, particularly within international education services, will be highly regarded.
• The ability to respond to enquiries confidently, manage competing priorities and adapt to changing operational requirements.
• A proactive, flexible and team‑oriented approach, with a commitment to providing a welcoming and professional service.
• A relevant post‑secondary qualification, such as a Certificate‑level qualification, will be advantageous.

Responsabilités

• Welcome students, staff, contractors and visitors to the College, issue visitor passes and lanyards, and facilitate a smooth check‑in process.
• Maintain a strong understanding of the College’s facilities and direct visitors to the appropriate locations and services.
• Respond to student enquiries about College programs and enrolment processes, providing relevant information and directing students to appropriate resources and support services.
• Manage incoming telephone enquiries through the College’s switchboard, ensuring all interactions are handled professionally and courteously.
• Work collaboratively with Facilities, Student Services and other key stakeholders to support daily operations and deliver a positive experience for the College community.
• Provide flexible reception and concierge coverage as required, including supporting periods of staff leave and other operational needs.

Connaissances

Front-line customer service

Communication skills

Interpersonal skills

Higher education experience

Formation

Certificate-level qualification

Description du poste

Monash College Pty invites applications for a Casual/Relief Concierge at 750 Collins Street, Docklands. The role covers front-line reception, switchboard duties and visitor management, delivering a welcoming, professional experience to students, staff and visitors.

This casual/relief position requires flexibility for shifts and effective prioritisation, with strong communication and customer service skills and a background in higher education considered highly desirable.