Casual Concierge

Monash College Pty; Melbourne; On-site; AUD 61,000 - 87,000; Part time

Benefits offered by this job

Prime Docklands location

Wellbeing facilities

Employee Assistance Program

Job summary

Monash College Pty invites applications for a Casual/Relief Concierge at 750 Collins Street, Docklands. The role covers front-line reception, switchboard duties and visitor management, delivering a welcoming, professional experience to students, staff and visitors.

This casual/relief position requires flexibility for shifts and effective prioritisation, with strong communication and customer service skills and a background in higher education considered highly desirable.

Qualifications

• Experience in front‑line customer service, with a genuine enthusiasm for assisting people.
• Strong communication and interpersonal skills, with the ability to engage professionally with a diverse range of students, staff and visitors.
• Experience in the higher education sector, particularly within international education services, will be highly regarded.
• The ability to respond to enquiries confidently, manage competing priorities and adapt to changing operational requirements.
• A proactive, flexible and team‑oriented approach, with a commitment to providing a welcoming and professional service.
• A relevant post‑secondary qualification, such as a Certificate‑level qualification, will be advantageous.

Responsibilities

• Welcome students, staff, contractors and visitors to the College, issue visitor passes and lanyards, and facilitate a smooth check‑in process.
• Maintain a strong understanding of the College’s facilities and direct visitors to the appropriate locations and services.
• Respond to student enquiries about College programs and enrolment processes, providing relevant information and directing students to appropriate resources and support services.
• Manage incoming telephone enquiries through the College’s switchboard, ensuring all interactions are handled professionally and courteously.
• Work collaboratively with Facilities, Student Services and other key stakeholders to support daily operations and deliver a positive experience for the College community.
• Provide flexible reception and concierge coverage as required, including supporting periods of staff leave and other operational needs.

Skills

Front-line customer service

Communication skills

Interpersonal skills

Higher education experience

Education

Certificate-level qualification

Job description

Role Information - Casual Concierge Relief

Location: 750 Collins Street, Docklands

Employment Type: Casual/Relief

Remuneration: $53.46 ph + 12 % Superannuation

About UsFor 30 years, Monash College has provided over 100,000 students with a direct pathway to Monash University, one of the world’s top 50 universities, through Diplomas, Foundation Year, and English programs. As a fully owned subsidiary of Monash University, the College serves as the principal gateway to the University for students.

We offer a wide range of excellent benefits. To explore everything available, please visit our

• Prime Docklands location, just 400 metres from Southern Cross Station with a tram stop at our doorstep - surrounded by a wide variety of cafés and eateries.
• Modern, state-of-the-art facilities, including a wellness room, multi-faith space, premium coffee machines, end-of-trip amenities, personal lockers, and spacious work areas
• Confidential Employee Assistance Program (EAP) available to all staff for professional support and wellbeing

The Opportunity

The Casual/Relief Concierge provides front-line support to students, staff, contractors and visitors at the College, acting as the first point of contact at reception and operating the College’s switchboard. This role plays an important part in creating a welcoming and professional environment, ensuring building occupants and visitors receive a positive customer experience.

This is a casual/relief opportunity, with shifts offered as required to provide reception and switchboard coverage.

Key Responsibilities

• Welcome students, staff, contractors and visitors to the College, issue visitor passes and lanyards, and facilitate a smooth check‑in process.
• Maintain a strong understanding of the College’s facilities and direct visitors to the appropriate locations and services.
• Respond to student enquiries about College programs and enrolment processes, providing relevant information and directing students to appropriate resources and support services.
• Manage incoming telephone enquiries through the College’s switchboard, ensuring all interactions are handled professionally and courteously.
• Work collaboratively with Facilities, Student Services and other key stakeholders to support daily operations and deliver a positive experience for the College community.
• Provide flexible reception and concierge coverage as required, including supporting periods of staff leave and other operational needs.

About You

To be successful in this role, you will ideally bring:

• Experience in front‑line customer service, with a genuine enthusiasm for assisting people and creating positive customer experiences.
• Strong communication and interpersonal skills, with the ability to engage professionally with a diverse range of students, staff and visitors.
• Experience in the higher education sector, particularly within international education services, will be highly regarded.
• The ability to respond to enquiries confidently, manage competing priorities and adapt to changing operational requirements.
• A proactive, flexible and team‑oriented approach, with a commitment to providing a welcoming and professional service.
• A relevant post‑secondary qualification, such as a Certificate‑level qualification, will be advantageous.

We are an equal opportunity employer committed to fostering an inclusive, respectful and supportive workplace . We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals from all culturally and linguistically diverse backgrounds, people with disabilities, members of the LGBTIQA+ community, neurodivergent individuals, and people of all ages and faiths. We value the unique contributions of every individual and are dedicated to building a workforce that embraces diversity and celebrates individuality.

Should you require any adjustments or support during the recruitment process or in the workplace, please don’t hesitate to contact us at *********@monashcollege.edu.au,

In accordance with our commitment to the safety, well‑being, and rights of children and young people, all employees must hold a valid Working with Children Check (WWCC)(or VIT registration) at all times.

Please note that only candidates with full working rights in Australia will be considered for this position.