Branch Banking Consultant: Customer Experience Champion

Australia and New Zealand Banking Group Limited; Greater Shepparton; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Australia and New Zealand Banking Group Limited (ANZ) is seeking a Banking Consultant in Shepparton VIC to provide customers with a seamless branch experience, meeting end-to-end banking needs across transactions and needs-based conversations while educating them on digital solutions.

Based mainly in branches, you will be a role model and peer coach, delivering a high standard of customer service and building advocacy for ANZ.

Qualifications

• Retail experience is an advantage.
• Experience using digital channels is beneficial.
• Ability to multi-task and adapt to change.
• Willingness to work in a collaborative team.
• Strong understanding of compliance.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide a seamless branch experience meeting end-to-end needs across transactions and educating customers on digital solutions.
• Be part of a collaborative team and act as a role model and peer coach.
• Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
• Actively participate in and support bank programs and initiatives.
• Take responsibility to ‘know your customer’ from a risk perspective.
• Ensure compliance with ANZ policies and procedures.

Job description

Australia and New Zealand Banking Group Limited (ANZ) is seeking a Banking Consultant in Shepparton VIC to provide customers with a seamless branch experience, meeting end-to-end banking needs across transactions and needs-based conversations while educating them on digital solutions.

Based mainly in branches, you will be a role model and peer coach, delivering a high standard of customer service and building advocacy for ANZ.