Branch Banking & Digital Solutions Advisor

Australia and New Zealand Banking Group Limited; Townsville City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Australia and New Zealand Banking Group Limited (ANZ) is seeking a Banking Consultant to deliver a seamless, end-to-end customer experience in our Retail Banking network in Townsville. You will engage customers across transactions and needs-based conversations, promote digital solutions, and ensure compliance with branch policies while building trust and advocacy for ANZ.

Join a collaborative team, coach peers, and contribute to delivering exceptional customer service that supports customer

Qualifications

• Experience in delivering retail banking service.
• Ability to promote and educate customers about digital banking tools.
• Strong communication and interpersonal skills.
• Commitment to compliance and risk awareness.

Responsibilities

• Provide customers with end-to-end banking experiences across transactions and needs-based conversations.
• Educate customers on digital solutions and how to access them.
• Be a role model and coach within a collaborative team.
• Support bank programs and ensure branch policies and procedures are followed.
• Know your customer from a risk perspective and maintain compliance.
• Deliver a high standard of customer service and advocacy for ANZ.

Skills

Customer service

Digital channels

Communication

Team collaboration

Adaptability

Job description

Australia and New Zealand Banking Group Limited (ANZ) is seeking a Banking Consultant to deliver a seamless, end-to-end customer experience in our Retail Banking network in Townsville. You will engage customers across transactions and needs-based conversations, promote digital solutions, and ensure compliance with branch policies while building trust and advocacy for ANZ.

Join a collaborative team, coach peers, and contribute to delivering exceptional customer service that supports customer