Banking Consultant, Shepparton VIC

ANZ; Greater Shepparton; Presencial; AUD 34 000 - 48 000; Tempo integral

Resumo da oferta

ANZ in Shepparton is looking for a Casual Banking Consultant to deliver a seamless branch experience. You’ll handle end-to-end banking needs, guide customers through digital solutions, and educate on available financial products while maintaining high service standards.

You’ll work in a collaborative team, act as a role model, and drive customer advocacy as part of ANZ’s customer promises. Compliance and customer safety are integral to daily tasks.

Qualificações

• Retail banking or customer service experience preferred.
• Able to discuss digital banking solutions with customers.
• Strong communication and interpersonal skills.

Responsabilidades

• Provide seamless branch experiences by addressing end-to-end banking needs.
• Engage customers with needs-based conversations and digital solutions.
• Act as role model and coach to deliver excellent customer service.
• Support bank programs and maintain compliance with policies.
• Know your customer from a risk perspective and promote trust.
• Contribute to customer engagement and advocacy in the branch.

Conhecimentos

Customer service

Digital banking

Communication

Team player

Descrição da oferta de emprego

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About The Role

As a Banking Consultant in our Retail Banking, you’ll play a key role in helping to providing customers with a seamless banking experience, through meeting each customer’s end-to-end financial needs and goals across transaction activities, needs based conversations and educating them on the financial solutions available, including digital. They have the knowledge required to complete customer transactions, as well as have in-depth needs based conversations and fulfil products as per their accreditation level. This role is based mainly in branches and will deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for ANZ.

You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Casual

Role Location: 261 Wyndham Street, Shepparton VIC 3630

Work Hours: Casual

What will your day look like?

• Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions,
• Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience,
• Contribute to a significant uplift in customer engagement and advocacy, and create real customer value,
• Actively participate in and support bank programs and initiatives,
• Take responsibility to ‘know your customer’ from a risk perspective, and
• Ensure compliance with ANZ and branch policies and procedures.

What will you bring?

• Exceptional customer focus - retail experience is an advantage,
• Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage,
• Ability to multi-task and highly adaptable to change and ambiguity,
• Willingness to work in a collaborative team environment,
• Sound understanding of compliance, and
• Excellent communication and interpersonal skills.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Job Posting End Date , 11.59pm, (Melbourne Australia)