Case Manager - STARH Gold Coast

Wesley Mission Queensland Limited; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to $18,550

Supportive culture

Discounts on health insurance / gym /

Job summary

Wesley Mission Queensland Limited's STARH Program seeks a dedicated Case Manager to support individuals and families at risk of homelessness. You will deliver holistic, trauma-informed case management, advocacy and early intervention to help clients sustain tenancies and improve wellbeing.

You will collaborate with community partners, develop client-centred plans and maintain thorough records while navigating a dynamic, supportive team environment.

Qualifications

• Degree qualification in Human Services, Social Work, Community Services or related discipline.
• Experience in case management or community services.
• Experience using trauma-informed and person-centred practice.

Responsibilities

• Deliver holistic, trauma-informed case management, advocacy and support to individuals and families at risk of homelessness.
• Develop, implement and review client-centred support plans to achieve housing and wellbeing outcomes.
• Build relationships with clients in a respectful, culturally responsive manner.
• Coordinate services with community partners, stakeholders and support networks to meet client needs.
• Maintain accurate case notes, client records, reports and data in line with program and funding requirements.
• Manage a diverse caseload, prioritise tasks and respond to emerging client needs.
• Contribute to a collaborative team culture through case reviews, meetings and supervision.

Skills

Trauma-informed practice

Relationship building

Autonomy and teamwork

Education

Degree in Human Services / Social Work

Job description

The STARH Program supports individuals and families at risk of homelessness through person-centred, strengths-based case management, advocacy, and early intervention. As a Case Manager, you will help clients sustain tenancies, improve independence, and connect with community supports through holistic, client-focused service delivery.

A day in this role could look like:

• Delivering holistic, trauma-informed and strengths-based case management, advocacy and support to individuals and families at risk of homelessness.
• Developing, implementing and reviewing client-centred support plans to achieve sustainable housing and wellbeing outcomes.
• Building strong relationships with clients, engaging them in a respectful, person-centred and culturally responsive manner.
• Coordinating services and collaborate with community partners, stakeholders and support networks to meet client needs.
• Maintaining accurate case notes, client records, reports and data in line with program and funding requirements.
• Managing a diverse caseload, prioritising tasks effectively and responding proactively to emerging client needs.
• Contributing to a collaborative team culture through participation in case reviews, meetings, supervision and continuous learning.

What We Offer

• Make Your Pay Go Further with Salary Packaging: Take advantage of up to $18,550 in salary packaging benefits to help maximise your income.
• Thrive in a Supportive Culture: Be part of a team that values connection, collaboration, and supporting one another to do meaningful work.
• Enjoy Great Everyday Perks: Access discounts on health insurance, gym memberships, entertainment, and much more.

What We’re Looking For

• Degree qualification in Human Services, Social Work, Community Services or a related discipline, with relevant experience in case management or community services.
• Experience supporting individuals and families experiencing or at risk of homelessness, using trauma-informed and person-centred practice.
• Well-developed communication and relationship-building skills, with the ability to engage and support people with diverse and complex needs.
• Proven ability to work autonomously and collaboratively, building effective stakeholder relationships while contributing to a values-driven and inclusive team culture.
• Relevant probity checks required by legislation and WMQ Limited policy.
• Current Driver’s Licence and willingness to travel for work