Homestay Case Manager

Tradewind Australia Pty; Cairns Regional; On-site; AUD 58,000 - 82,000; Full time

Job summary

Tradewind Australia is seeking an experienced Crisis Support Worker to join a frontline Housing & Homelessness program in Cairns. You will provide end-to-end support to clients from intake to exit, focusing on overcoming barriers to housing and establishing stable tenancies.

You will work across an outreach-based Homestay program, supporting clients to build skills, confidence and connections, aiming for greater independence and housing stability.

Qualifications

• Police Check is required.
• A current Queensland driver's licence is required.
• Certificate III in Community Services or a related qualification is required.
• Strong working knowledge of Queensland residential tenancy legislation and tenancy rights and obligations.

Responsibilities

• Provide end-to-end support from intake through exit within the Homestay program.
• Support clients who are homeless or at risk of homelessness.
• Help clients secure, establish and maintain stable tenancies.
• Identify barriers affecting housing stability.
• Provide practical tenancy rights information and guidance.
• Apply understanding of Queensland tenancy legislation to support clients with accurate tenancy advice.
• Assist clients to understand their tenancy agreements and responsibilities.
• Develop and review individualised case management plans.
• Provide advocacy, information and referrals to housing and community services.
• Support budgeting, goal setting and development of independent living skills.
• Connect clients with services addressing broader needs impacting housing stability.
• Monitor client progress and respond to changing risks.
• Maintain accurate case notes and homelessness service databases.
• Collaborate with housing providers and community services.

Education

Certificate III in Community Services or related qualification

Job description

Pay: $50.61 per hour + super

Location: Cairns, QLD

Employment Type: Full-time Hours (8-4)

Program: Early Intervention Homestay / Housing & Homelessness

Tradewind Australia is seeking an experienced Crisis Support Worker to join a frontline Housing & Homelessness program supporting people who are homeless or at risk of homelessness.

This role provides end-to-end support to clients engaged in the Homestay program, with a strong focus on helping people overcome barriers to housing and establish and maintain successful tenancies.

This is an opportunity to provide meaningful, practical support to clients while helping them secure and sustain safe, stable housing. Working across an outreach-based Homestay program, you will support clients from intake through to exit, helping them build the skills, confidence and connections, and move towards greater independence.

About the role

You will work closely with clients to understand their circumstances, identify barriers to stable housing and provide holistic, client-centred, individualised support to help them achieve sustainable housing outcomes.

Your responsibilities will include:

• Provide end-to-end support from client intake through to exit
• Support clients who are homeless or at risk of homelessness
• Help clients secure, establish and maintain stable tenancies
• Identify barriers impacting a client's ability to obtain or sustain housing
• Provide practical support around tenancy rights, responsibilities and obligations
• Apply a strong understanding of relevant Queensland residential tenancy legislation to support clients and provide accurate tenancy advice
• Assist clients to understand their tenancy agreements, requirements and responsibilities
• Develop and review individualised case management plans
• Provide advocacy, information and referrals to relevant housing and community services
• Support clients with budgeting, goal setting and developing independent living skills
• Connect clients with services that can address broader needs impacting housing stability
• Monitor client progress and respond to changing risks or circumstances
• Maintain accurate case notes, records and relevant homelessness service databases
• Work collaboratively with housing providers, community services and other professionals
• Support clients to build their independence and capacity to sustain their accommodation

About you

We are looking for a compassionate & experienced community services professional with a strong understanding of homelessness, housing and tenancy support and the ability to build trust and work confidently with clients experiencing complex circumstances. can with clients.

• Previous experience in homelessness, housing, tenancy support, crisis support or case management
• Strong working knowledge of Queensland residential tenancy legislation and tenancy rights and obligations
• The ability to interpret and explain tenancy requirements clearly to clients
• Experience supporting people experiencing barriers to obtaining or maintaining stable housing
• Strong understanding of client-centred and strengths-based support
• Excellent communication, advocacy and relationship-building skills
• Strong case-management, organisation and documentation skills
• The ability to maintain professional boundaries while building trusting relationships
• The ability to work independently and as part of a broader team

Essential

• Police Check
• A current Queensland driver's licence
• Strong working knowledge of Queensland residential tenancy legislation and tenancy rights and obligationsn
• Certificate III in Community Services or a related qualification

Interested?

If you're passionate about supporting people to overcome barriers to housing and want a role where your work can create lasting change, we'd love to hear from you.