Case Manager: Crisis Accommodation Program (CAP)

Tradewind Australia Pty; Gladstone Regional; On-site; AUD 69,000 - 76,000; Full time

Job summary

Tradewind Australia Pty is seeking an experienced Housing & Homelessness Case Manager to support a Crisis Accommodation Program (CAP) in Gladstone. This role delivers client-centred support to individuals and families experiencing homelessness, helping them navigate crisis accommodation and work towards safe housing outcomes.

You will manage casework from intake to exit, combining face-to-face and online support to engage clients, identify needs, develop case plans, address barriers and connect

Qualifications

• Proven case management experience within housing, homelessness or related community services.
• Experience supporting clients with complex needs and housing instability.
• Knowledge of tenancy requirements, property management and housing pathways.

Responsibilities

• Provide ongoing case management to clients experiencing homelessness or housing instability.
• Attend the accommodation property for face-to-face client engagement.
• Maintain regular telephone contact with clients to monitor wellbeing and follow up on case plan goals.
• Complete intake, assessment and case planning from entry through to exit.
• Assist clients to identify and address barriers to securing longer-term accommodation.
• Provide practical support, advocacy, information and referrals to appropriate services.
• Support clients to access housing, financial, health and community services.
• Develop and maintain relationships with clients and service providers.
• Maintain accurate client records and outcomes in relevant systems.

Skills

Case management

Communication

Trauma-informed approach

Education

Certificate III in Community Services

Job description

Pay: $50.61 per hour + super
Location: Gladstone, QLD
Employment Type: Locum contract - ASAP start
Hours: 8:00am-4:00pm

Tradewind Australia is seeking an experienced Housing & Homelessness Case Manager to support a Crisis Accommodation Program (CAP) in Gladstone. This is an opportunity to provide practical, client-centred support to individuals and families experiencing homelessness, helping them navigate crisis accommodation and work towards safe and sustainable housing outcomes.

About the Role

As a CAP Case Manager, you will support clients residing in crisis accommodation, providing ongoing case management from intake through to exit. The role combines both face-to-face & online support, allowing you to maintain consistent engagement and support clients throughout their accommodation journey. You will work closely with clients to identify their immediate needs, develop achievable case plans, address barriers to housing and connect them with relevant community and housing services.

Key Responsibilities

• Provide ongoing case management to clients experiencing homelessness or housing instability
• Attend the accommodation property for face-to-face client engagement
• Maintain regular telephone contact with clients to monitor wellbeing, provide support and follow up on case plan goals
• Complete intake, assessment and case planning, supporting clients from entry through to exit
• Assist clients to identify and address barriers to securing longer-term accommodation
• Provide practical support, advocacy, information and referrals to appropriate services
• Support clients to access housing, financial, health and community services
• Develop and maintain strong relationships with clients and key service providers
• Respond appropriately to changing client needs and emerging risks
• Maintain accurate case notes, client records and outcomes in relevant systems
• Work collaboratively with housing providers and other community services to achieve sustainable housing outcomes
• Support clients to develop the skills and confidence required to maintain longer-term housing

The Ideal Candidate

• Proven case management experience within housing, homelessness or related community services
• Experience supporting clients experiencing complex needs and housing instability
• Knowledge of tenancy requirements, property management and housing pathways
• Trauma-informed, person-centred approach to case management
• Strong communication and engagement skills, including confidence providing support over the phone
• Strong case planning, advocacy and stakeholder coordination skills
• Strong documentation and case noting skills
• Ability to work independently while contributing effectively to a wider team

Essential Requirements

• Current Driver's Licence
• Police Check
• Blue Card
• Minimum Certificate III in Community Services (or equivalent)