Case Manager

Wesley Mission Queensland Limited; Australia; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging options

Career advancement opportunities

Wellbeing support

Job summary

Wesley Mission Queensland Limited is seeking a Case Manager for the Lockyer Valley Housing Service to support individuals and families at risk of homelessness. You will assess needs, provide holistic case management, advocacy and referrals to secure and sustain housing, while coordinating with community supports.

The role involves centre-based, outreach and remote service delivery, with a focus on client-centred care and collaboration within a multidisciplinary team.

Qualifications

• Relevant qualification in Human Services, Social Work, Community Services or related field, or equivalent sector experience.
• Experience in assessment, case management, advocacy and referral pathways within homelessness, housing or community services.
• Strong communication and relationship-building skills.
• Ability to manage a varied caseload with autonomy.
• Proficient in Microsoft Office and client management systems, with strong administration, record-keeping and reporting skills.

Responsibilities

• Assess eligibility, needs and risks of individuals and families experiencing or at risk of homelessness.
• Provide holistic case management, including support planning, advocacy and tenancy sustainment assistance.
• Coordinate services and referrals to ensure clients can access support.
• Build and maintain relationships with community partners and stakeholders.
• Deliver a high-quality, client-centred service and maintain accurate records in line with policy.
• Maintain client records and program data in line with organisational requirements.
• Collaborate within a multidisciplinary team and participate in meetings and development.
• Support a safe, inclusive, values-driven workplace and mentor volunteers or placements.

Skills

Communication & relationship-building

Stakeholder collaboration

Autonomy in caseload

Documentation & admin

Education

Relevant qualification in Human Services, Social Work, Community Services or related field

Tools

Microsoft Office

Client management systems

Job description

Your Role as Case Manager - Lockyer Valley Housing Service The Case Manager, Lockyer Valley Housing Service (LVHS), supports individuals and families experiencing or at risk of homelessness through assessment, case management, advocacy, service coordination and referrals. Working across centre-based, outreach and remote service delivery, this role helps clients secure and sustain stable housing while fostering independence and connections to community supports.

Key responsibilities of this role include:

• Assessing eligibility, needs and risks of individuals and families experiencing or at risk of homelessness.
• Providing holistic case management, including support planning, advocacy and tenancy sustainment assistance.
• Coordinating services and referrals to ensure clients can access the support they need.
• Build and maintain effective relationships with community partners, service providers and stakeholders.
• Delivering a high-quality, customer-focused service that places client needs at the centre of all interactions.
• Maintaining accurate case notes, client records, reports and program data in line with organisational requirements.
• Working collaboratively within a multidisciplinary team and participate in meetings, supervision and professional development.
• Supporting a safe, inclusive and values-driven workplace, including mentoring volunteers and student placements when required.

What We Offer

• Salary Packaging: As a not-for-profit employer, we offer generous salary packaging benefits that help maximise your take-home pay. You can package up to $15,900 each year on everyday living expenses and up to $2,650 on meals and entertainment.
• Career Advancement Opportunities: We provide ample career advancement opportunities at WMQ, offering diverse pathways for growth and professional development.
• Wellbeing Support: Access to discounts on private health insurance and gym memberships, and free, confidential counselling through our employee assistance program.

What We’re Looking For

• Relevant qualification in Human Services, Social Work, Community Services or a related field, or equivalent sector experience.
• Experience in assessment, case management, advocacy and referral pathways, ideally within the homelessness, housing or community services sector.
• Strong communication and relationship-building skills, with the ability to engage and support people with complex needs.
• Ability to work collaboratively with stakeholders and community networks while managing a varied caseload with a high level of autonomy.
• Proficient in Microsoft Office and client management systems, with strong administration, record-keeping and reporting skills.

Essential Requirements

• Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)
• Relevant probity checks required by legislation and WMQ Limited policy.
• Current Driver's Licence and willingness to travel for work

Wesley Mission Queensland brings together people who want to make a difference in the lives of others.

We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values.

People with passion, connected by hope for a more compassionate, just and inclusive society is our story - what's yours?