Case Manager

Wesley Mission Queensland; Lockyer Valley Regional; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary packaging benefits

Career advancement opportunities

Wellbeing support

Job summary

Wesley Mission Queensland’s Lockyer Valley Housing Service seeks a dedicated Case Manager to support individuals and families experiencing or at risk of homelessness through assessment, case management and referrals. The role involves outreach and centre-based work, building partnerships with community services, maintaining records and contributing to a patient-centred, values-driven workplace.

The successful candidate will have relevant qualifications in Human Services or Social Work, strong

Qualifications

• Relevant qualification in Human Services, Social Work or related field.
• Experience in assessment, case management, advocacy and referral pathways.
• Strong communication and relationship-building skills.
• Ability to manage a varied caseload with autonomy.
• Proficiency with record-keeping and reporting.

Responsibilities

• Assess eligibility, needs and risks of individuals and families experiencing or at risk of homelessness.
• Provide holistic case management, including support planning, advocacy and tenancy sustainment assistance.
• Coordinate services and referrals to ensure clients can access the support they need.
• Build and maintain effective relationships with community partners, service providers and stakeholders.
• Deliver a high-quality, client-focused service with accurate records and reports.
• Mentor volunteers and student placements when required.

Skills

Case management

Advocacy

Client relations

Communication

Documentation

Education

Human Services or Social Work qualification

Tools

Microsoft Office

Client management systems

Job description

Your Role as Case Manager – Lockyer Valley Housing Service

The Case Manager, Lockyer Valley Housing Service (LVHS), supports individuals and families experiencing or at risk of homelessness through assessment, case management, advocacy, service coordination and referrals. Working across centre-based, outreach and remote service delivery, this role helps clients secure and sustain stable housing while fostering independence and connections to community supports.

Key responsibilities of this role include:

Assessing eligibility, needs and risks of individuals and families experiencing or at risk of homelessness.

Providing holistic case management, including support planning, advocacy and tenancy sustainment assistance.

Coordinating services and referrals to ensure clients can access the support they need.

Build and maintain effective relationships with community partners, service providers and stakeholders.

Delivering a high-quality, customer-focused service that places client needs at the centre of all interactions.

Maintaining accurate case notes, client records, reports and program data in line with organisational requirements.

Working collaboratively within a multidisciplinary team and participate in meetings, supervision and professional development.

Supporting a safe, inclusive and values-driven workplace, including mentoring volunteers and student placements when required.

What We Offer

Salary Packaging: As a not‑for‑profit employer, we offer generous salary packaging benefits that help maximise your take‑home pay. You can package up to $15,900 each year on everyday living expenses and up to $2,650 on meals and entertainment.

Career Advancement Opportunities: We provide ample career advancement opportunities at WMQ, offering diverse pathways for growth and professional development.

Wellbeing Support: Access to discounts on private health insurance and gym memberships, and free, confidential counselling through our employee assistance program.

What We’re Looking For

Relevant qualification in Human Services, Social Work, Community Services or a related field, or equivalent sector experience.

Experience in assessment, case management, advocacy and referral pathways, ideally within the homelessness, housing or community services sector.

Strong communication and relationship-building skills, with the ability to engage and support people with complex needs.

Ability to work collaboratively with stakeholders and community networks while managing a varied caseload with a high level of autonomy.

Proficient in Microsoft Office and client management systems, with strong administration, record-keeping and reporting skills.

Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)

Relevant probity checks required by legislation and WMQ Limited policy.

Current Driver’s Licence and willingness to travel for work