Senior Technical Claims Specialist

QBE Insurance Group; Parramatta; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working – mix of home and in‑ffi

Holistic wellbeing coaching, nutrition

16 weeks gender-equal parental leave

Job summary

QBE Insurance Group is seeking a Senior Technical Claims Specialist to provide expert guidance across large and complex commercial property claims. You will back the Service Manager and the Commercial Large and Complex team, strengthening capability through coaching and technical guidance, while managing a portfolio of high-value claims.

Join a collaborative environment where you mentor peers, drive efficient claim outcomes, and contribute to the team’s strategic objectives within a hybrid

Qualifications

• Extensive experience managing large and complex commercial property claims valued at $1 million or more.
• Experience managing ISR claims.
• Previous experience coaching or leading a team.
• Strong technical capability within commercial property claims.
• A focus on improving end-to-end claims management performance.

Responsibilities

• Provide technical expertise across large and complex commercial property claims.
• Support and mentor Senior Claims Officers to strengthen technical capability.
• Manage an end-to-end portfolio of complex commercial property claims.
• Partner with customers, brokers, loss adjusters, builders and suppliers throughout the claims process.
• Support effective and efficient claim assessment and repair outcomes.
• Coach and develop claims team members to build capability.
• Contribute to the claims strategy and achievement of team objectives.

Skills

Analytical Thinking

Claims Settlement

Coaching

Critical Thinking

Technical Support

Risk Management

Stakeholder Management

Problem Solving

Process Improvements

Regulatory Compliance

Managing performance

Insurance Policies

Job description

Time Type: Full timeWorker Type: Employee

• Location: Open to all QBE offices nationally
• Type: Permanent, full-time opportunity
• Shape strong outcomes across large and complex commercial property claims through technical expertise, coaching and collaboration.
• Hybrid role, happy to talk flexibility

Primary Details

Time Type: Full timeWorker Type: Employee

• Location: Open to all QBE offices nationally
• Type: Permanent, full-time opportunity
• Shape strong outcomes across large and complex commercial property claims through technical expertise, coaching and collaboration.
• Hybrid role, happy to talk flexibility

The opportunity

Join QBE as a Senior Technical Claims Specialist, providing technical expertise across large and complex commercial property claims. You will support the Service Manager and the broader Commercial Large and Complex team to strengthen capability across the claims team through coaching and technical a guidance.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

You will support complex and large-value commercial property claims, including Business Interruption and Industrial Special Risks (ISR). Working with senior claims officers and external partners, you will help ensure valid claims are assessed and managed effectively and efficiently in line with jurisdictional requirements and QBE claims strategy.

Key responsibilities will include:

• Provide technical expertise across large and complex commercial property claims.
• Support and mentor Senior Claims Officers to strengthen technical capability.
• Manage an end-to-end portfolio of complex commercial property claims.
• Partner with customers, brokers, loss adjusters, builders and suppliers throughout the claims process.
• Support effective and efficient claim assessment and repair outcomes.
• Coach and develop claims team members to build capability.
• Contribute to the claims strategy and achievement of team objectives.

About You

You are an experienced commercial property claims professional who combines strong technical expertise with a solutions-focused and supportive approach. You are confident working through complex claims and periods of change, with the ability to support others while maintaining a professional and empathetic customer focus.

You’ll also have

• Extensive experience managing large and complex commercial property claims valued at $1 million or more.
• Experience managing ISR claims.
• Previous experience coaching or leading a team.
• Strong technical capability within commercial property claims.
• A focus on improving end-to-end claims management performance.
• A self-motivated and resilient approach, with strong customer empathy and professionalism.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• Hybrid working – a mix of working from home and in the office to support work/life balance
• Free holistic wellbeing coaching, nutritional support, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid superannuation

Awards & Recognition

We value our employees' experience with us and are proud to have been recognised through a range of industry awards and achievements, reflecting our commitment to inclusion, development and creating a workplace where people can thrive.

How To Apply

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are.

If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks, please contact us at ***email_hidden***.

Skills: Analytical Thinking, Claims Settlement, Coaching, Critical Thinking, Detail-Oriented, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Problem Solving, Process Improvements, Regulatory Compliance, Risk Management, Stakeholder Management, Technical Support

Application Close Date: 30/10/2026 11:59 PM

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.