Case Manager

QBE Insurance Group; Lismore; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid Working

Holistic wellbeing coaching

Flexible leave

Job summary

QBE Insurance Group in Lismore, NSW seeks an experienced Case Manager to join the Workers’ Compensation Nominal Insurer team. The role involves managing a portfolio of workers’ compensation claims, coordinating treatment, and driving safe return-to-work outcomes in a hybrid in-office and remote environment.

You will apply your knowledge of legislation and guidelines, maintain compliant documentation, and contribute to service delivery improvements within a supportive team in Northern NSW.

Qualifications

• Proven experience in workers’ compensation claims management.
• Understanding of workers’ compensation legislation and statutory processes.
• Ability to liaise with employers, injured workers, practitioners and stakeholders.

Responsibilities

• Manage a portfolio of workers’ compensation claims within the Nominal Insurer scheme, ensuring timely, compliant outcomes.
• Apply legislation and guidelines to assess liability, coordinate treatment and support return-to-work outcomes.
• Collaborate with employers, injured workers, practitioners and internal stakeholders to drive proactive claims management.

Skills

Analytical Thinking

Case Management

Claims Settlement

Communication

Critical Thinking

Customer Service

Data Privacy

Disability Claims

Intentional collaboration

Managing performance

Negotiation

Personal Injury Claims

Risk Assessments

Sound Judgment

Stakeholder Management

Job description

Primary Details

• Time Type: Full time


• Worker Type: Employee


• Lismore, NSW


• Permanent position, full-time hours


• Hybrid working arrangements - a mix of in office and work from home

Please see more information about QBE careers here

The opportunity

We are seeking an experienced Case Manager to join our Workers’ Compensation Nominal Insurer team based in Lismore. As part of our ongoing growth in Northern NSW, we're expanding our local team and creating opportunities for experienced professionals to make a meaningful impact in the region.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Manage a portfolio of workers’ compensation claims within the Nominal Insurer scheme, ensuring timely, compliant, and effective outcomes for injured workers and employers.


• Apply your knowledge of the workers’ compensation legislation and guidelines to assess liability, coordinate treatment, and support safe, sustainable return to work outcomes.


• Work collaboratively with employers, injured workers, treating practitioners, rehabilitation providers, and internal stakeholders to drive proactive and customer focused claims management.


• Maintain accurate and compliant claim documentation in line with regulatory, contractual, and audit requirements.


• Actively contribute to continuous improvement initiatives by identifying opportunities to streamline processes and enhance service delivery.


• Work within a supportive, purpose driven team environment that values collaboration, capability development, and high-quality customer outcomes.

About You

• Previous experience in workers’ compensation claims management with a sound understanding of legislation and statutory claims processes.


• Strong influencing and relationship building skills, supported by clear, confident written and verbal communication.


• A customer centric mindset, focused on achieving positive outcomes for injured workers, employers, and stakeholders.


• Demonstrated resilience and sound judgement when managing complex, sensitive, or high-pressure claims scenarios.


• Strong organisational and time management skills, with the ability to manage competing priorities in a fast-paced environment.


• A proactive, growth focused attitude with a willingness to learn and contribute within a collaborative team setting.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance


• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice


• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program


• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards


• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

Skills

Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management

Application Close Date: 12/11/2026 11:59 PM

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [e-mail] .

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.