Case Manager

MA MISSION AUSTRALIA; Cairns Regional; On-site; AUD 85,000 - 104,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Salary packaging benefits (AccessPay)

Free external counselling

Chaplaincy support

Volunteering opportunities

Additional annual leave options

Extra leave days (Thanks/Anniversary)

Job summary

Mission Australia is seeking a Case Manager for Cairns to join the Street to Home Immediate Housing Response team. Based in Bungalow, Cairns, you will help people experiencing homelessness access safe, stable housing and supportive services.

You will provide person-centred case management for clients with complex needs, build relationships with partners, and maintain accurate records to support service delivery and reporting.

Qualifications

• Experience providing case management to people with complex needs, ideally homelessness or housing.
• Ability to manage a caseload and deliver outcomes in a fast-paced environment.
• Person-centred, strengths-based and trauma-informed practice understanding.
• Strong communication, relationship-building and advocacy skills.
• Maintain professional boundaries and collaborate with stakeholders.
• Current unrestricted Driver's licence and First Aid/CPR certification.
• National police history check and working with children/vulnerable people clearance.

Responsibilities

• Support people experiencing homelessness to achieve housing goals.
• Provide person-centred case management for clients with complex needs.
• Connect clients with housing, health, financial, community and support services.
• Advocate for clients and help navigate systems and barriers.
• Build relationships with housing providers, community organisations, and stakeholders.
• Maintain accurate client records and contribute to reporting and improvement.

Skills

Case management

Caseload management

Communication

Advocacy

Relationship-building

Driver's licence

First Aid CPR

Education

Degree in Social Work / Human Services / Community Services or related

Job description

Contract & Salary

Fixed term Full-Time contract until 30 June 2027, with potential to extend Location: Bungalow, Cairns QLD 4870 Salary: $94,472.36 Base Salary + Super + not-for-profit salary packaging benefits

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your opportunity

Join Mission Australia's Street to Home Immediate Housing Response team and help people experiencing homelessness take the next step towards safe, stable housing. As a Case Manager, you'll work alongside people who are doing it tough, helping them navigate challenges, connect with support services and achieve their housing goals. Whether it's finding accommodation, accessing community supports or overcoming barriers to independence, you'll play a key role in helping people move forward. Based in Cairns, you'll be part of a supportive and passionate team that believes everyone deserves a safe place to call home. No two days are the same, and the relationships you build with clients, community organisations and housing providers will have a lasting impact on the lives of people in our community. If you're passionate about supporting people through difficult circumstances and helping them build a brighter future, we'd love to hear from you.

Key responsibilities

• Support people experiencing homelessness to achieve their goals and access safe, stable housing.


• Provide person‑centred case management and tailored support to people with complex needs.


• Connect clients with housing, health, financial, community and specialist support services.


• Advocate for clients and help them navigate systems and overcome barriers.


• Build strong relationships with housing providers, community organisations and key stakeholders.


• Maintain accurate client records and contribute to service reporting and continuous improvement.

Requirements

• Experience providing case management support to people with complex needs, ideally within homelessness, housing or community services.


• Demonstrated ability to manage a caseload and deliver outcomes in a fast‑paced environment.


• Strong understanding of person‑centred, strengths‑based and trauma‑informed practice.


• Well‑developed communication, relationship‑building and advocacy skills.


• Experience maintaining professional boundaries and working collaboratively with a range of stakeholders.


• Relevant degree in Social Work, Human Services, Community Services or a related discipline, or equivalent experience.


• Current unrestricted Driver's licence and current First Aid and CPR certification.


• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Benefits

• Rewarding work – every day you know you’re making a real difference.


• Not‑for‑profit salary packaging, reducing your tax (details via AccessPay).


• Free external, confidential counselling and access to chaplaincy support.


• Volunteering opportunities.


• Opportunity to purchase additional annual leave.


• Extra leave available including: Mission Australia Thank You Day & Work Anniversary Day off.

Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail].

About Mission Australia

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long‑term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence‑based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.