Case Manager

Mission Australia; Cairns Regional; On-site; AUD 85,000 - 104,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Confidential external counselling

Volunteering opportunities

Extra leave: Thank You Day & Work Ann.

Job summary

Mission Australia in Cairns is seeking a Case Manager to join the Street to Home Immediate Housing Response team, helping people experiencing homelessness access safe, stable housing and tailored supports.

Based in Cairns, you’ll collaborate with clients and partners to navigate housing systems, with a focus on person-centered and trauma-informed practice. A relevant degree and current driver’s license are required.

Qualifications

• Experience providing case management to people with complex needs.
• Ability to manage a caseload in a fast-paced environment.
• Understanding of person-centred, strengths-based and trauma-informed practice.

Responsibilities

• Support people experiencing homelessness to achieve goals and access safe, stable housing.
• Provide person-centred case management and tailored support.
• Connect clients with housing, health, financial, community and specialist services.
• Advocate for clients and help navigate systems and overcome barriers.
• Build strong relationships with housing providers and stakeholders.
• Maintain accurate client records and contribute to reporting.

Skills

Case management

Advocacy

Communication

Relationship building

Trauma-informed practice

Education

Bachelor degree in Social Work or related

Job description

Fixed term Full-Time contract until 30 June 2027, with potential to extendLocation: Bungalow, Cairns QLD 4870Salary: $94,472.36 Base Salary + Super + not-for-profit salary packaging benefitsMake a meaningful difference to the lives of Australians in needLife at Mission AustraliaWhen you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia to meet the growing needs of people across the country. Together we’re building hope and possibility for all.Your opportunityJoin Mission Australia's Street to Home Immediate Housing Response team and help people experiencing homelessness take the next step towards safe, stable housing.As a Case Manager, you'll work alongside people who are doing it tough, helping them navigate challenges, connect with support services and achieve their housing goals. Whether it's finding accommodation, accessing community supports or overcoming barriers to independence, you'll play a key role in helping people move forward.Based in Cairns, you'll be part of a supportive and passionate team that believes everyone deserves a safe place to call home. No two days are the same, and the relationships you build with clients, community organisations and housing providers will have a lasting impact on the lives of people in our community.If you're passionate about supporting people through difficult circumstances and helping them build a brighter future, we'd love to hear from you.Your key responsibilities will be toSupport people experiencing homelessness to achieve their goals and access safe, stable housing.Provide person-centred case management and tailored support to people with complex needs.Connect clients with housing, health, financial, community and specialist support services.Advocate for clients and help them navigate systems and overcome barriers.Build strong relationships with housing providers, community organisations and key stakeholders.Maintain accurate client records and contribute to service reporting and continuous improvement.Requirements for successExperience providing case management support to people with complex needs, ideally within homelessness, housing or community services.Demonstrated ability to manage a caseload and deliver outcomes in a fast-paced environment.Strong understanding of person-centred, strengths-based and trauma-informed practice.Well-developed communication, relationship-building and advocacy skills.Experience maintaining professional boundaries and working collaboratively with a range of stakeholders.Relevant degree in Social Work, Human Services, Community Services or a related discipline, or equivalent experience.Current unrestricted Driver's licence and current First Aid and CPR certification.Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.Your benefitsTo ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:Rewarding work – every day you know you’re making a real differenceNot-for-profit salary packaging, reducing your taxFree external, confidential counsellingVolunteering opportunitiesOpportunity to purchase additional annual leaveExtra leave available including: Mission Australia Thank You Day & Work Anniversary Day offOur cultureOur innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.If you live with disability and require support to submit your application, please email [e-mail] strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail]