Tenancy Support Coordinator

Iaawg; Darwin; On-site; AUD 80,000 - 109,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Counselling & chaplaincy support

Volunteering opportunities

Fitness passport

Extra leave

Job summary

Mission Australia is seeking a Tenancy Support Coordinator in Darwin to help individuals and families sustain tenancies and reduce homelessness risk. You will deliver person-centred, strengths-based case management, with on-site work and home visits to support clients in their own environments.

You will partner with housing providers, community services and support services, developing tailored plans to improve wellbeing, independence and housing outcomes for clients facing complex challenges.

Qualifications

• Degree in Community Services with relevant experience or Diploma in Community Services with relevant experience.
• Experience in housing, homelessness, tenancy support or related community services with case management.
• Understanding of the Residential Tenancies Act and factors leading to homelessness.
• Ability to build rapport and engage vulnerable clients across multiple barriers.
• Excellent communication and advocacy skills; ability to work collaboratively across services.
• Ability to work autonomously, manage competing priorities and maintain records.
• Cultural competency with Aboriginal and Torres Strait Islander peoples; First Aid is desirable; full driver licence; police checks required.

Responsibilities

• Respond to referrals and complete intake, assessment and case management for tenancy support.
• Develop tailored support plans to build tenancy skills and housing stability.
• Conduct regular home and community visits to monitor progress and risks.
• Explain rights and responsibilities under tenancy agreements.
• Link clients to internal and external services to meet goals.
• Maintain accurate case files and prepare monthly reports on outcomes.
• Collaborate with housing providers and community agencies to support tenancy sustainment.

Skills

Communication

Advocacy

Relationship-building

Autonomy

Education

Degree in Community Services

Diploma in Community Services

Job description

Permanent Full Time Contract | Location: Garramilla (Darwin) NT 0800 | Salary: $94,472 + super + NFP salary packaging benefits | Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity

As a Tenancy Support Coordinator within Tailored Support Coordination Services in Darwin, you will play a vital role in helping individuals and families sustain their tenancies and reduce their risk of homelessness. Working with people who may be facing complex challenges, you will provide person centred, strengths-based case management that empowers tenants to build the skills, confidence and supports needed to maintain safe and stable housing. This is an on-site position, involving a combination of office based work and regular home and community visits to support tenants in their own environments. You will work closely with tenants, housing providers, community organisations and support services to identify needs, develop tailored support plans, and create pathways that improve wellbeing, independence and long-term housing outcomes. With a caseload of individuals and families, you will build strong relationships, advocate for clients, and facilitate meaningful connections to services that help people thrive in their community.

Your Key Responsibilities

• Respond to referrals and complete intake, assessment and case management processes for individuals and families requiring tenancy support.
• Develop tailored support plans that build tenancy skills, address barriers, and promote long term housing stability.
• Conduct regular home and community visits to monitor progress, identify tenancy risks and provide practical support.
• Assist tenants to understand their rights, responsibilities and expectations under tenancy agreements.
• Connect clients with appropriate internal and external services, supports and community resources to meet their individual goals.
• Maintain accurate case files, complete reviews and prepare monthly reports on tenancy outcomes and client progress.
• Work collaboratively with housing providers, community agencies and stakeholders to support tenancy sustainment and positive client outcomes.

Requirements for Success

• Degree in Community Services with relevant experience, Diploma in Community Services with relevant experience, or an equivalent combination of qualifications and substantial industry experience.
• Previous experience working in housing, homelessness, tenancy support or a related community services environment, and providing case management support to individuals and families with complex needs.
• Strong understanding of the Residential Tenancies Act and the contributing factors that place people at risk of homelessness such as family violence, mental ill health, overcrowding, and substance use.
• Demonstrated ability to build rapport, engage vulnerable clients and work effectively with people experiencing multiple barriers.
• Excellent communication, relationship building and advocacy skills, with the ability to work collaboratively across services.
• Ability to work autonomously, manage competing priorities and maintain accurate records and reporting requirements.
• Cultural competency and experience working respectfully with Aboriginal and Torres Strait Islander peoples, their communities, systems, and protocols.
• First Aid certificate is desired but not required.
• Full driver licence with no restrictions.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Fitness passport
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.

So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.

For culturally safe support or assistance with your application, please contact us at [e-mail]

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.