Care Coordinator

Iaawg; Broken Hill; On-site; AUD 75,000 - 101,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Free external counselling

Volunteering opportunities

Additional annual leave

Extra leave days

Job summary

Mission Australia is seeking a dedicated practitioner to provide intake, safety planning, and ongoing support for clients and families, promoting transition to independence and linkages with other services. This role requires NSW driver license and First Aid, with checks prior to commencement.

You will deliver group programs, maintain accurate documentation, and work within trauma-informed, recovery-oriented practice while safeguarding the wellbeing of clients and staff.

Qualifications

• Relevant tertiary qualifications and/or significant relevant work experience.
• Experience with mental health challenges, suicidality, trauma and psychosocial support needs.
• Experience supporting diverse backgrounds and disadvantaged communities.
• Knowledge of local crisis intervention and community services; ability to connect clients to supports.
• Experience with trauma-informed, recovery-oriented practice and lived experience valued.
• Excellent communication, relationship-building and case management skills.
• Current NSW Driver's License and First Aid certificate.

Responsibilities

• Undertake intake and safety planning for clients and develop individualized case plans.
• Provide ongoing support sessions and review progression and safety.
• Support family, carers and kin involvement in safety planning with clients.
• Coordinate with other services to meet case plan requirements.
• Deliver group programs addressing practical client needs.
• Assist clients in transitioning from the service to independence or other services.
• Maintain accurate documentation in line with Mission Australia protocols.

Skills

Communication

Case management

Trauma-informed practice

Windows computer literacy

Driver's license

First Aid

Education

Relevant tertiary qualifications or significant relevant experience

Tools

Microsoft Office

Job description

Permanent Full Time |38 Hours per week Location Broken Hill NSW 2880 $87828 + Super + NFP Salary Packaging Benefits

Your Opportunity

Make a meaningful difference to the lives of Australians in need! Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all. Find out more about us and our purpose.

Your key responsibilities will be to:

• Undertake initial intake and safety planning for clients and work with individuals and their families to create individualized case plans.
• Provide ongoing support sessions with clients and review progression and safety as required.
• Support and promote family, carers, friends and kin involvement in safety and support planning in collaboration with clients.
• Liaise with other support services and organisations to coordinate the requirements of the case plan.
• Deliver group programs which support the practical needs of the clients.
• Assist clients in the process of transition out of the service into independence or other services.
• Ensure documentation is completed and updated in line with Mission Australia protocols.

Requirements for Success

• Relevant tertiary qualifications and/or significant relevant work experience
• Experience working with people experiencing mental health challenges, suicidality, trauma and psychosocial support needs
• Demonstrated experience supporting individuals from diverse backgrounds, including those experiencing disadvantage and social exclusion
• Knowledge of local crisis intervention and community support services and the ability to connect people with the right supports
• Experience working with a peer workforce, with a focus on trauma-informed, recovery-oriented practice and valuing lived experience
• Excellent communication, relationship-building and case management skills.
• Computer literacy preferably using Windows.
• Current NSW Driver's License
• Current First Aid Certificate
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail] Find out more about a career with Mission Australia.

About Mission Australia

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we've been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person's circumstances shouldn't define their future and that given the right support, everyone can reach their full potential. That's why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.