Employment Coach

Iaawg; Sydney; On-site; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Salary packaging

Counselling services

Volunteering opportunities

Fitness Passport

Extra leave

Job summary

Mission Australia is seeking an Employment Coach in Bankstown, NSW, to support people living with disability or health conditions toward sustainable employment. The role is on-site with outreach across the local community, focusing on assessment, planning, job readiness, and placement support.

You'll build confidence, connect with inclusive employers, and deliver personalised employment supports, including resumes, interview prep, and ongoing career development.

Qualifications

• Certificate III/IV in Community Services or related field (or actively pursuing).
• Minimum two years' experience in employment services, preferably with disability or barriers.
• Experience with vulnerable communities and achieving employment goals.
• Strong communication and relationship-building skills.
• Trauma-informed approach; resilience in target-driven environment.
• Genuine passion for diverse communities; Mandarin/Cantonese language skills are highly regarded.
• Full driver licence; national police history check and working with children/vulnerable people clearance.

Responsibilities

• Manage a caseload of participants and provide tailored support.
• Complete assessments and develop individualised employment plans.
• Deliver resumes, applications, interview prep and job-search activities.
• Build relationships with participants to maintain engagement and progress.
• Develop connections with local employers for opportunities.
• Coordinate with support services and stakeholders.
• Maintain accurate records and compliance documentation.

Skills

Communication

Relationship building

Resilience

Trauma-informed approach

Mandarin/Cantonese (advantaged)

Driver licence

Education

Certificate III/IV in Community Services or related field

Tools

None

Job description

Permanent Full Time Contract. Location: Bankstown NSW 2200. Salary: $85,881 + super + NFP salary packaging benefits. Make a meaningful difference to the lives of Australians in need.

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity

At Mission Australia's Inclusive Employment Australia service, success is about more than finding someone a job. It is about helping people build confidence, overcome barriers and create meaningful opportunities that have a lasting impact on their lives. As an Employment Coach, you will work alongside people living with disability, injury or health conditions, supporting them to prepare for, secure and maintain sustainable employment while achieving greater independence and wellbeing. Based in Bankstown with regular outreach across the local community, this is an on-site position where you will manage a diverse caseload and provide personalised support from initial assessment through to long term employment outcomes. Using a strengths based and participant led approach, you will empower people to build job readiness skills, navigate challenges, connect with inclusive employers and reach their employment goals. Every day offers the opportunity to make a genuine difference while contributing to more inclusive workplaces and communities.

Your Key Responsibilities

• Manage a caseload of participants and provide tailored support throughout their employment journey.
• Complete participant assessments, identify barriers to employment and develop individualised employment plans.
• Deliver practical employment support including resumes, applications, interview preparation and job search activities.
• Build strong relationships with participants to maintain engagement, motivation and progress towards goals.
• Develop and maintain connections with local employers to identify suitable employment opportunities.
• Collaborate with support services, community organisations and other stakeholders to coordinate participant supports.
• Maintain accurate records, case notes and compliance documentation while meeting program requirements and performance outcomes.

Requirements for Success

• Certificate III or IV in Community Services, Employment Services, Career Counselling or a related field, or actively working towards.
• Minimum two years' experience within employment services, preferably supporting people with disability or other barriers to employment.
• Experience working with vulnerable communities and supporting people to achieve employment, education or personal development goals.
• Strong communication and relationship building skills with the ability to engage participants, employers and service providers.
• Resilience, perseverance and the ability to remain motivated in a target driven and sometimes high pressure environment.
• Confidence managing challenging behaviours, resolving conflict and responding with a trauma informed approach.
• Genuine passion for supporting people from diverse backgrounds, including culturally and linguistically diverse communities, with Mandarin or Cantonese language skills highly regarded.
• Full driver licence with no restrictions.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Fitness Passport
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.

So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail].

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we've been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person's circumstances shouldn't define their future and that given the right support, everyone can reach their full potential. That's why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.