Case Coordinator – Refugee & Immigration Support (Hybrid)

Ceduna; Greater Dandenong; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Flexible work arrangements (Office/ホーム

Employee benefits package

Salary packaging up to $18,550

After-hours support service

Job summary

Life Without Barriers is seeking a Case Coordinator for the National Immigration Support Service (NISS) in Dandenong. The role focuses on personalised assessment, timely SRSS applications, and holistic support pathways for asylum seekers and refugees.

You will conduct intake assessments, coordinate referrals, and maintain compliant records, applying culturally responsive, trauma-informed practices while engaging with diverse clients and external partners.

Qualifications

• Relevant qualification in a Human Services related field and/or equivalent experience.
• Client intake and case coordination experience, with demonstrated ability to assess needs, develop and review case plans, and facilitate supports that promote independent living and service continuity.
• Ability to perform comprehensive assessments in areas such as finances, health, housing, social needs, vocational skills, and education.
• Experience managing clients with complex physical and mental health issues
• Working understanding of current casework practices for Culturally and linguistically diverse clients.
• Multilingual communication skills would be highly regarded

Responsibilities

• Conduct thorough intake assessments to determine client eligibility and immediate support needs
• Work collaboratively with clients to prepare, complete, and submit SRSS applications accurately and in a timely manner
• Assist clients with referrals to appropriate community supports and services, ensuring coordinated and holistic support pathways
• Ensure client safety by undertaking risk assessments, developing safety plans, and maintaining accurate, compliant, and timely records
• Build strong, trust-based relationships with clients and their families, using strengths-based, culturally responsive, and trauma-informed approaches
• Engage and collaborate with internal and external stakeholders, including conducting outreach assessments and representing the program within the community
• Deliver presentations and information sessions to external organisations to increase awareness and understanding of NISS supports and referral pathways

Skills

Client intake & case coordination

Risk assessments

Trauma-informed approach

Cultural & linguistic diversity

Multilingual communication

Stakeholder engagement

Education

Human Services qualification

Tools

SRSS applications

Record keeping

Job description

Life Without Barriers is seeking a Case Coordinator for the National Immigration Support Service (NISS) in Dandenong. The role focuses on personalised assessment, timely SRSS applications, and holistic support pathways for asylum seekers and refugees.

You will conduct intake assessments, coordinate referrals, and maintain compliant records, applying culturally responsive, trauma-informed practices while engaging with diverse clients and external partners.