NDIS Support Coordinator

Greenleaf Care Group; Australian Capital Territory; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Ongoing training

Career progression

Healthy work-life balance

Supportive team

Job summary

Greenleaf Care Group is seeking an NDIS Support Coordinator to empower participants to implement plans and connect with services. You will provide person‑centred case management and support for both current NDIS participants and those exploring access to the scheme.

The role focuses on enabling independence, coordinating supports, and maintaining accurate documentation while collaborating with families, carers and service providers in a supportive environment.

Qualifications

• Minimum Certificate IV qualification in Mental Health, Disability, Community Services or a related field.
• Demonstrated knowledge of NDIS processes and supports.
• Strong communication and interpersonal skills with families, carers and providers.

Responsibilities

• Provide Support Coordination to NDIS participants in line with goals and plans.
• Assist participants to understand and implement NDIS plans and connect to services.
• Provide case management support for those seeking access to NDIS.
• Monitor supports within approved funding arrangements.
• Build relationships with participants, families, carers and service providers.
• Promote participant choice, independence and informed decision-making.
• Maintain accurate case notes and documentation.

Skills

NDIS knowledge

Communication

Person-centred approach

Case management

Time management

Education

Certificate IV in Mental Health/Disability/Community Services

Job description

Are you passionate about empowering people to achieve their goals, build independence and access the support they need? We are seeking a motivated, organised and person-centred NDIS Support Coordinator to join our team.

In this role, you will support NDIS participants to implement their plans, connect with appropriate services and work towards their personal goals. You will also provide case management support to people who are not currently NDIS participants and wish to explore access to the National Disability Insurance Scheme (NDIS).

If you are proactive, compassionate and committed to delivering high-quality, person-centred services, we would love to hear from you.

Key Responsibilities

• Provide Support Coordination services to NDIS participants in line with their goals, plans and individual support needs.
• Assist participants to understand and implement their NDIS plans and connect with appropriate services and community resources.
• Provide case management support to individuals seeking access to the NDIS.
• Monitor supports and work within participants’ approved funding arrangements.
• Build and maintain effective working relationships with participants, families, carers, service providers and other key stakeholders.
• Promote participant choice, control, independence and informed decision-making.
• Maintain accurate case notes, documentation and records in accordance with organisational policies and relevant requirements.
• Identify participant needs, coordinate appropriate supports and respond proactively to emerging issues.
• Work collaboratively with colleagues and management to ensure quality service delivery.
• Attend staff meetings, training sessions and professional development activities.
• Demonstrate strong planning, organisational and time-management skills while managing competing priorities.

What We Offer

• A supportive and collaborative work environment.
• Competitive remuneration.
• Opportunities to maintain a healthy work-life balance.
• Ongoing training and professional development.
• Opportunities for career progression and professional growth.
• The opportunity to make a positive and lasting difference in people's lives.

To be successful in this role, you will have:

• A minimum Certificate IV qualification in Mental Health, Disability, Community Services or a related field.
• A valid NDIS Worker Screening Check.
• A current National Police Check issued within the last three months, or willingness to obtain one.
• A completed NDIS Worker Orientation Module certificate.
• A current First Aid certificate.
• A current driver's licence and access to a reliable vehicle with comprehensive car insurance.
• A willingness to sign and comply with a confidentiality agreement.

Selection Criteria

• Relevant qualifications in disability, mental health, community services or a related discipline.
• A sound understanding of the NDIS, knowledge of NDIS processes, participant plan implementation and Support Coordination, preferably supported by relevant experience in an NDIS Support Coordinator role.
• An understanding of psychosocial disabilities and the support needs of people experiencing mental health challenges.
• Strong communication, interpersonal and relationship-building skills, including the ability to work effectively with participants, families, carers and service providers.
• The ability to work independently and collaboratively as part of a team.
• The ability to support people who may be vulnerable, at risk of harm or experiencing complex needs and behaviours of concern, using a respectful, person-centred approach.
• Strong organisational, planning, problem-solving and time-management skills.
• A commitment to confidentiality, professional conduct and quality service delivery.

We look forward to hearing from passionate and dedicated professionals who share our commitment to quality, person-centred support.