Hybrid Life Claims Consultant

Acenda Life; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Acenda Group, Melbourne-based, is seeking a Case Consultant to support customers through challenging moments in the claims process, delivering clarity, empathy and proactive guidance that builds confidence.

You will collaborate with medical specialists and internal partners, apply policy wording accurately to assess entitlements, liability and risk, and help drive fair, timely outcomes in a flexible hybrid office/remote setup.

Qualifications

• Excellent communication and interpersonal skills.
• Empathy and resilience to support customers through challenging claims.
• Experience in group or retail claims is valued.

Responsibilities

• Manage a portfolio of claims with accuracy and timely updates.
• Provide proactive customer service and clear communication.
• Collaborate with stakeholders in case conferences and reviews.
• Apply policy wording to assess eligibility and entitlements.

Skills

Communication skills

Empathy

Resilience

Claims experience

Job description

Acenda Group, Melbourne-based, is seeking a Case Consultant to support customers through challenging moments in the claims process, delivering clarity, empathy and proactive guidance that builds confidence.

You will collaborate with medical specialists and internal partners, apply policy wording accurately to assess entitlements, liability and risk, and help drive fair, timely outcomes in a flexible hybrid office/remote setup.