Hybrid Customer Experience Case Manager — Solve & Elevate

Percepta; Sydney; Híbrido; AUD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Flexible working hours

On-site parking

On-site gym

Milestone leave

Learning platform access

Descripción de la vacante

Percepta seeks a Customer Experience Case Manager to own a portfolio of customer cases from enquiry to resolution, working with customers, dealerships and specialist teams to deliver outstanding service.

In this hybrid role, you’ll communicate across phone, email and digital channels, resolve issues, and contribute to CSI results. You’ll thrive on variety, solve problems, and help customers achieve positive outcomes while upholding Percepta’s service standards.

Formación

• 1–2 years experience in customer support, case management, complaints handling, or customer resolution roles.
• Excellent verbal and written communication across phone, email and digital channels.
• Ability to manage multiple priorities with attention to detail.

Responsabilidades

• Managing a portfolio of customer cases and ensuring timely resolution.
• Supporting customers with vehicle enquiries, ownership questions, and product information.
• Coordinating closely with dealerships to deliver customer-focused outcomes.
• Maintaining regular communication and keeping customers informed throughout the case lifecycle.
• Handling enquiries across phone, email, and digital platforms.
• Investigating concerns, identifying solutions, and resolving issues effectively.
• Collaborating with specialist support teams on technical or complex cases.
• Contributing to strong CSI results and an exceptional customer experience culture.

Conocimientos

Customer service

Case management

Descripción del empleo

Percepta seeks a Customer Experience Case Manager to own a portfolio of customer cases from enquiry to resolution, working with customers, dealerships and specialist teams to deliver outstanding service.

In this hybrid role, you’ll communicate across phone, email and digital channels, resolve issues, and contribute to CSI results. You’ll thrive on variety, solve problems, and help customers achieve positive outcomes while upholding Percepta’s service standards.