Carpark Operations & Experience Coordinator

Vicinity Centres PM Pty Ltd ACN 101 504 045 as trustee of Vicinity Property Management Trust; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Job summary

Vicinity Centres PM Pty Ltd ACN 101 504 045 as trustee of Vicinity Property Management Trust is seeking a Car Park Operations & Experience Coordinator to deliver exceptional customer experiences and support daily car park revenue and administration.

The role combines customer service, operations, administration and financial coordination, coordinating online bookings, invoicing and reporting, and working with centre teams to keep car park operations smooth and profitable.

Qualifications

• Experience in car park operations or similar operational environment.
• Strong verbal and written communication skills.
• Strong administration and organisation skills.
• Experience with invoices, billing and reconciliations.

Responsibilities

• Delivering a high-quality customer experience and resolving enquiries via phone, email and in person.
• Managing permanent parker accounts and maintaining accurate customer information.
• Coordinating online bookings, prepaid ticket orders and reserved parking bays.
• Supporting the day-to-day financial administration of the car park, including invoicing, receipting, refunds, debt management and supplier invoices.
• Assisting with monthly reporting, reconciliations, accruals and procurement processes.
• Identifying opportunities to improve the customer experience and maximise car park revenue.
• Supporting the development and maintenance of operational procedures.
• Working closely with the Car Park, Operations and Centre Management teams to solve problems and keep things moving.
• Maintaining accurate documentation, compliance requirements and administrative processes.
• Supporting broader car park operations when required, including assisting the wider team during busy periods.

Skills

Customer service

Administration

Excel

Communication

Problem solving

Time management

Attention to detail

Invoicing / Billing

Financial awareness

Cross-team collaboration

Accounts management

Tools

Excel

Job description

At Uptown, we're redefining city retail by creating a vibrant destination where people can shop, dine, connect and experience the energy of Brisbane's CBD. With a focus on convenience, accessibility and customer experience, we’re shaping a destination that reflects the rhythm of city life.

Join a team that’s helping write its next chapter.

Role purpose

The key purpose of the Car Park Coordinator is to deliver an exceptional customer experience to all users of the car park under the guidance and direction of the Car Park Manager, with a focus on the effective and timely administration of the daily car park revenue and all car park administration. This role is pivotal to the success of the financial efficiencies of the car park and is integral in delivering exemplary customer service and professionalism to all stakeholders, ensuring the delivery of an exceptional customer experience. This role has a passion and desire to bring the Vicinity brand to life through every interaction with Vicinity’s customers, retailers, and stakeholders.

Are you a customer-focused coordinator who enjoys variety, solving problems and keeping operations running seamlessly?

We’re looking for a Car Park Operations & Experience Coordinator to join our team and play a key role in delivering an exceptional experience for customers, retailers and stakeholders while supporting the day-to-day operational and financial performance of the car park.

This is a varied, hands-on role combining customer experience, operations, administration and financial coordination. You’ll manage customer enquiries and accounts, support revenue and reporting processes, coordinate online bookings and reserved parking, and work closely with teams across the centre to ensure our car park operates efficiently.

For someone looking to build their career in operations, this role also offers the opportunity to broaden your experience over time, including exposure to contract management, commercial operations and business development opportunities.

What will you be doing?

No two days will look exactly the same. Your responsibilities will include:

• Delivering a high-quality customer experience and resolving enquiries via phone, email and in person
• Managing permanent parker accounts and maintaining accurate customer information
• Coordinating online bookings, prepaid ticket orders and reserved parking bays
• Supporting the day-to-day financial administration of the car park, including invoicing, receipting, refunds, debt management and supplier invoices
• Assisting with monthly reporting, reconciliations, accruals and procurement processes
• Identifying opportunities to improve the customer experience and maximise car park revenue
• Supporting the development and maintenance of operational procedures
• Working closely with the Car Park, Operations and Centre Management teams to solve problems and keep things moving
• Maintaining accurate documentation, compliance requirements and administrative processes
• Supporting broader car park operations when required, including assisting the wider team during busy periods.

What will make you successful?

We’re looking for someone who is organised, confident with customers and comfortable balancing competing priorities.

You’ll ideally bring:

• Experience in car park operations, customer service, administration or a similar operational environment
• Strong verbal and written communication skills, with the ability to communicate professionally and efficiently with customers
• A practical, solutions-focused approach to problem solving
• Strong administration, organisation and time management skills
• Excellent attention to detail and confidence managing multiple priorities
• Experience working with invoices, billing, receipting, reconciliations or debt management
• Sound financial acumen and a basic understanding of accounting principles
• Confidence using Excel, with previous exposure to accounting or enterprise systems advantageous
• The ability to build strong relationships and work collaboratively across different teams
• A willingness to adapt as systems, processes and operational requirements evolve.

Most importantly, you’ll bring a genuine customer-first mindset and enjoy finding practical ways to make things easier and better for the people you support.

Why join us?

This is a great opportunity for someone who wants more than a traditional administration role. You’ll gain exposure across customer experience, car park operations, financial administration and stakeholder management, while developing an understanding of the commercial drivers behind a large-scale car park operation.

You’ll work with stakeholders across Car Park Operations, Centre Management, Operations and Business Development, with opportunities to continue building your capability and gain exposure to areas such as contract management and broader operational responsibilities.

If you’re someone who enjoys taking ownership, building relationships and creating a great customer experience