Carpark Operations & Experience Coordinator

Vicinity Centres PM Pty Ltd ACN 101 504 045 as trustee of Vicinity Property Management Trust; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Vicinity Limited is seeking a Car Park Coordinator to deliver outstanding customer service across the car park, manage accounts and coordinate bookings while supporting financial administration and reporting. The role emphasises improving customer experience and operational procedures within a large-scale car park operation.

You will work with Car Park Operations, Centre Management and other teams to ensure smooth daily activity and revenue performance, balancing priorities with a customer-first

Qualifications

• Experience in car park operations, customer service or administration.
• Strong verbal and written communication skills.
• Attention to detail and ability to manage multiple priorities.
• Experience with invoices, billing, receipting, reconciliations or debt management.
• Proficiency with Excel and familiarity with accounting or ERP systems.

Responsibilities

• Delivering a high-quality customer experience via phone, email and in person.
• Managing permanent parker accounts and maintaining accurate customer information.
• Coordinating online bookings, prepaid ticket orders and reserved parking bays.
• Assisting with monthly financial administration including invoicing, receipting and refunds.
• Supporting monthly reporting, reconciliations, accruals and procurement processes.
• Identifying opportunities to improve customer experience and maximise revenue.
• Developing and maintaining operational procedures.
• Collaborating with Car Park Operations and Centre Management to resolve issues.
• Maintaining documentation, compliance requirements and administrative processes.
• Supporting broader car park operations during busy periods.

Skills

Customer service

Administration

Excel

Communication

Tools

Accounting software

Job description

At Uptown, we're redefining city retail by creating a vibrant destination where people can shop, dine, connect and experience the energy of Brisbane's CBD. With a focus on convenience, accessibility and customer experience, we're shaping a destination that reflects the rhythm of city life. Join a team that's helping write its next chapter.

Role purpose

The key purpose of the Car Park Coordinator is to deliver an exceptional customer experience to all users of the car park under the guidance and direction of the Car Park Manager, with a focus on the effective and timely administration of the daily car park revenue and all car park administration. This role is pivotal to the success of the financial efficiencies of the car park and is integral in delivering exemplary customer service and professionalism to all stakeholders, ensuring the delivery of an exceptional customer experience. This role has a passion and desire to bring the Vicinity brand to life through every interaction with Vicinity’s customers, retailers, and stakeholders.

What will you be doing?

• Delivering a high-quality customer experience and resolving enquiries via phone, email and in person
• Managing permanent parker accounts and maintaining accurate customer information
• Coordinating online bookings, prepaid ticket orders and reserved parking bays
• Supporting the day-to-day financial administration of the car park, including invoicing, receipting, refunds, debt management and supplier invoices
• Assisting with monthly reporting, reconciliations, accruals and procurement processes
• Identifying opportunities to improve the customer experience and maximise car park revenue
• Supporting the development and maintenance of operational procedures
• Working closely with the Car Park, Operations and Centre Management teams to solve problems and keep things moving
• Maintaining accurate documentation, compliance requirements and administrative processes
• Supporting broader car park operations when required, including assisting the wider team during busy periods.

What will make you successful?

We’re looking for someone who is organised, confident with customers and comfortable balancing competing priorities. You’ll ideally bring:

• Experience in car park operations, customer service, administration or a similar operational environment
• Strong verbal and written communication skills, with the ability to communicate professionally and efficiently with customers
• A practical, solutions-focused approach to problem solving
• Strong administration, organisation and time management skills
• Excellent attention to detail and confidence managing multiple priorities
• Experience working with invoices, billing, receipting, reconciliations or debt management
• Sound financial acumen and a basic understanding of accounting principles
• Confidence using Excel, with previous exposure to accounting or enterprise systems advantageous
• The ability to build strong relationships and work collaboratively across different teams
• A willingness to adapt as systems, processes and operational requirements evolve.
• Most importantly, you’ll bring a genuine customer-first mindset and enjoy finding practical ways to make things easier and better for the people you support.

Why join us?

This is a great opportunity for someone who wants more than a traditional administration role. You’ll gain exposure across customer experience, car park operations, financial administration and stakeholder management, while developing an understanding of the commercial drivers behind a large-scale car park operation. You’ll work with stakeholders across Car Park Operations, Centre Management, Operations and Business Development, with opportunities to continue building your capability and gain exposure to areas such as contract management and broader operational responsibilities. If you’re someone who enjoys taking ownership, building relationships and creating a great customer experience while keeping the detail under control, we’d love to hear from you.

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, please reach out to our Talent Acquisition team:

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.

We exist to shape meaningful places where communities connect. Together we want to prosper with our people and communities by creating Australia’s most compelling portfolio of retail-led destinations. Our values and behaviours set the expectations we have of each other and how we work together. They are simple and easy to connect with, and living these values will help us nurture the culture we would love to have at Vicinity.