Car Park Experience & Operations Lead

Vicinity Centres PM Pty Ltd ACN 101 504 045 as trustee of Vicinity Property Management Trust; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Job summary

Vicinity Centres PM Pty Ltd ACN 101 504 045 as trustee of Vicinity Property Management Trust is seeking a Car Park Operations & Experience Coordinator to deliver exceptional customer experiences and support daily car park revenue and administration.

The role combines customer service, operations, administration and financial coordination, coordinating online bookings, invoicing and reporting, and working with centre teams to keep car park operations smooth and profitable.

Qualifications

• Experience in car park operations or similar operational environment.
• Strong verbal and written communication skills.
• Strong administration and organisation skills.
• Experience with invoices, billing and reconciliations.

Responsibilities

• Delivering a high-quality customer experience and resolving enquiries via phone, email and in person.
• Managing permanent parker accounts and maintaining accurate customer information.
• Coordinating online bookings, prepaid ticket orders and reserved parking bays.
• Supporting the day-to-day financial administration of the car park, including invoicing, receipting, refunds, debt management and supplier invoices.
• Assisting with monthly reporting, reconciliations, accruals and procurement processes.
• Identifying opportunities to improve the customer experience and maximise car park revenue.
• Supporting the development and maintenance of operational procedures.
• Working closely with the Car Park, Operations and Centre Management teams to solve problems and keep things moving.
• Maintaining accurate documentation, compliance requirements and administrative processes.
• Supporting broader car park operations when required, including assisting the wider team during busy periods.

Skills

Customer service

Administration

Excel

Communication

Problem solving

Time management

Attention to detail

Invoicing / Billing

Financial awareness

Cross-team collaboration

Accounts management

Tools

Excel

Job description

Vicinity Centres PM Pty Ltd ACN 101 504 045 as trustee of Vicinity Property Management Trust is seeking a Car Park Operations & Experience Coordinator to deliver exceptional customer experiences and support daily car park revenue and administration.

The role combines customer service, operations, administration and financial coordination, coordinating online bookings, invoicing and reporting, and working with centre teams to keep car park operations smooth and profitable.