Car Park Experience & Revenue Coordinator

Vicinity Centres PM Pty Ltd ACN 101 504 045 as trustee of Vicinity Property Management Trust; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Vicinity Limited is seeking a Car Park Coordinator to deliver outstanding customer service across the car park, manage accounts and coordinate bookings while supporting financial administration and reporting. The role emphasises improving customer experience and operational procedures within a large-scale car park operation.

You will work with Car Park Operations, Centre Management and other teams to ensure smooth daily activity and revenue performance, balancing priorities with a customer-first

Qualifications

• Experience in car park operations, customer service or administration.
• Strong verbal and written communication skills.
• Attention to detail and ability to manage multiple priorities.
• Experience with invoices, billing, receipting, reconciliations or debt management.
• Proficiency with Excel and familiarity with accounting or ERP systems.

Responsibilities

• Delivering a high-quality customer experience via phone, email and in person.
• Managing permanent parker accounts and maintaining accurate customer information.
• Coordinating online bookings, prepaid ticket orders and reserved parking bays.
• Assisting with monthly financial administration including invoicing, receipting and refunds.
• Supporting monthly reporting, reconciliations, accruals and procurement processes.
• Identifying opportunities to improve customer experience and maximise revenue.
• Developing and maintaining operational procedures.
• Collaborating with Car Park Operations and Centre Management to resolve issues.
• Maintaining documentation, compliance requirements and administrative processes.
• Supporting broader car park operations during busy periods.

Skills

Customer service

Administration

Excel

Communication

Tools

Accounting software

Job description

Vicinity Limited is seeking a Car Park Coordinator to deliver outstanding customer service across the car park, manage accounts and coordinate bookings while supporting financial administration and reporting. The role emphasises improving customer experience and operational procedures within a large-scale car park operation.

You will work with Car Park Operations, Centre Management and other teams to ensure smooth daily activity and revenue performance, balancing priorities with a customer-first