Car Park Experience & Ops Coordinator

Vicinity Centres; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Job summary

Vicinity Centres is recruiting a Car Park Operations & Experience Coordinator to deliver exceptional customer service and manage daily car park revenue and administration. The role combines customer experience, operations, and financial coordination across the centre, with opportunities to engage in contract management and business development over time.

Join a team dedicated to delivering a seamless car park experience for customers, retailers and stakeholders, while supporting day-to-day

Qualifications

• Experience in car park operations, customer service, administration or a similar operational environment.
• Strong verbal and written communication with customers.
• A practical, solutions-focused approach to problem solving.
• Strong administration, organisation and time management skills.
• Excellent attention to detail and confidence managing multiple priorities.
• Experience working with invoices, billing, receipting, reconciliations or debt management.
• Sound financial acumen and a basic understanding of accounting principles.
• Confidence using Excel, with previous exposure to accounting or enterprise systems advantageous
• The ability to build strong relationships and work collaboratively across different teams.

Responsibilities

• Delivering a high-quality customer experience and resolving enquiries via phone, email and in person
• Managing permanent parker accounts and maintaining accurate customer information
• Coordinating online bookings, prepaid ticket orders and reserved parking bays
• Supporting the day-to-day financial administration of the car park, including invoicing, receipting, refunds, debt management and supplier invoices
• Assisting with monthly reporting, reconciliations, accruals and procurement processes
• Identifying opportunities to improve the customer experience and maximise car park revenue
• Supporting the development and maintenance of operational procedures
• Working closely with the Car Park, Operations and Centre Management teams to solve problems and keep things moving
• Maintaining accurate documentation, compliance requirements and administrative processes
• Supporting broader car park operations when required, including assisting the wider team during busy periods.

Skills

Customer service

Communication skills

Problem solving

Administration

Time management

Team collaboration

Attention to detail

Tools

Excel

Billing software

CRM system

Job description

Vicinity Centres is recruiting a Car Park Operations & Experience Coordinator to deliver exceptional customer service and manage daily car park revenue and administration. The role combines customer experience, operations, and financial coordination across the centre, with opportunities to engage in contract management and business development over time.

Join a team dedicated to delivering a seamless car park experience for customers, retailers and stakeholders, while supporting day-to-day