Care Roster Coordinator | Flexible Hours & Growth

VMCH; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Salary packaging

Flexible work culture

Wellbeing initiatives

Paid parental leave

Employee assistance program (EAP)

Fitness Passport discounts

Private health insurance discounts

Job summary

VMCH is seeking a Roster Coordinator in Melbourne to design and manage rosters that meet client needs and staff availability. You will work with the Team Leader and support staff to ensure shifts are filled and records are accurate in a busy environment.

You will deliver high-quality customer service to clients and case managers, coordinate scheduling across the care at home services, and help the organisation grow while supporting flexible, family-friendly work practices.

Qualifications

• Strong experience with rostering software applications.
• Previous experience in the Aged and Community Care.
• Proven ability to efficiently manage client schedules.
• Commitment to exceptional customer service and strong communication skills.
• Excellent organisational skills with ability to prioritise and meet deadlines.
• Attention to detail and accuracy.
• Strong interpersonal and influencing skills.

Responsibilities

• Create and manage rosters that match client needs, preferences, and support worker locations.
• Coordinate support worker availability and fill unallocated shifts promptly.
• Support staff with client and shift queries and elevate issues as needed.
• Deliver excellent customer service to clients and case managers.

Skills

Rostering software

Aged and Community Care experience

Client scheduling

Customer service

Organisational skills

Attention to detail

Interpersonal skills

Job description

VMCH is seeking a Roster Coordinator in Melbourne to design and manage rosters that meet client needs and staff availability. You will work with the Team Leader and support staff to ensure shifts are filled and records are accurate in a busy environment.

You will deliver high-quality customer service to clients and case managers, coordinate scheduling across the care at home services, and help the organisation grow while supporting flexible, family-friendly work practices.