Roster Coordinator

VMCH; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Salary packaging

Flexible work culture

Wellbeing initiatives

Paid parental leave

Employee assistance program (EAP)

Fitness Passport discounts

Private health insurance discounts

Job summary

VMCH is seeking a Roster Coordinator in Melbourne to design and manage rosters that meet client needs and staff availability. You will work with the Team Leader and support staff to ensure shifts are filled and records are accurate in a busy environment.

You will deliver high-quality customer service to clients and case managers, coordinate scheduling across the care at home services, and help the organisation grow while supporting flexible, family-friendly work practices.

Qualifications

• Strong experience with rostering software applications.
• Previous experience in the Aged and Community Care.
• Proven ability to efficiently manage client schedules.
• Commitment to exceptional customer service and strong communication skills.
• Excellent organisational skills with ability to prioritise and meet deadlines.
• Attention to detail and accuracy.
• Strong interpersonal and influencing skills.

Responsibilities

• Create and manage rosters that match client needs, preferences, and support worker locations.
• Coordinate support worker availability and fill unallocated shifts promptly.
• Support staff with client and shift queries and elevate issues as needed.
• Deliver excellent customer service to clients and case managers.

Skills

Rostering software

Aged and Community Care experience

Client scheduling

Customer service

Organisational skills

Attention to detail

Interpersonal skills

Job description

• Make an impact with your rostering skills as part of our energetic, growing organisation!
• Maximise your take-home pay with salary packaging benefits!
• Purpose-led organisation supporting 11,000+ people annually

The position

As a Roster Coordinator at VMCH, you’ll be responsible for creating and managing rosters that ensure clients receive high-quality care tailored to their needs. You’ll coordinate support worker availability, respond to service requests, and maintain accurate records in a fast-paced environment. Working closely with the Team Leader and support staff, you’ll help solve scheduling challenges, support business growth, and provide excellent customer service.

VMCH. Flourishing communities, vibrant careers.

At VMCH, the future is bright and rewarding. You will be an experience Roster Coordinator managing the rosters for our Care at Home Clients, ensuring their needs are met and services delivered when needed.

The responsibilities

• Create and manage rosters that match client needs, preferences, and support worker locations.
• Coordinate support worker availability and fill unallocated shifts promptly.
• Support staff with client and shift queries and elevate issues as needed.
• Deliver excellent customer service to clients and case managers.

What’s required

• Strong experience with rostering software applications
• Previous experience in the Aged and Community Care
• Proven ability to efficiently manage client schedules
• Commitment to exceptional customer service is essential, along with excellent verbal and written communication skills
• Well-developed organisational skills, with a strong capacity to prioritise tasks and meet deadlines
• Attention to detail and accuracy are crucial
• Strong interpersonal and influencing skills.

What’s possible

• Rewarding work, within a supportive environment
• Professional development and career progression opportunities
• Competitive salary + salary packaging (with potential for increased take-home pay)
• Flexible, family friendly work culture
• Wellbeing initiatives and paid parental leave
• Employee assistance program (EAP) for you and close family members
• Enjoy access to Fitness Passport, helping you and your family stay active with heavily discounted access to hundreds of fitness and recreation venues
• Discounts on private health insurance, school holiday programs, car hire and much more!
• Open a high-interest savings account via our banking partner
• Join a place where diversity and inclusion lives, breathes and thrives.

More about us

At VMCH, we believe people should be seen and valued for who they are, not defined by the services they receive.

For more than a century, we have been part of Victorian communities, supporting people to live with purpose and connection. Led by our Catholic tradition, we recognise the inherent dignity and humanity of every person, their individuality, relationships, experiences and the contribution they make throughout their lives.

Across aged care, care at home, disability services, retirement living, specialist education and affordable housing, our role is to help people make their own choices, remain in control of their lives and stay connected to the people, places and communities that matter most to them.

Guided by our values of Love, Joy, Courage and Hospitality, more than 4,000 staff and volunteers support over 15,000 people across Victoria. Together, we create places of belonging where people are respected, included and empowered to live life on their own terms.

Please note successful applicants to this position will be required to provide evidence of relevant work permits or Australian residency, and the necessary screening checks. Kindly note we do not accept unsolicited resumes, emails and phone calls from Recruitment Agencies.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

For the latest VMCH roles, also visit https://careers.vmch.com.au/jobs/search

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .