Home Care Staffing & Rostering Specialist

Altius Group; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Full-time role

Career growth opportunities

Affiliation with Altius Group

Job summary

Ontime Healthcare is seeking a proactive coordinator to manage care staff placements and fill home care shifts across multiple locations in VIC. You will maintain accurate rosters and case records while ensuring compliance with home care requirements.

Strong customer service and relationship-building skills are essential for success. Desirable experience with NDIS/homecare packages and rostering systems will support effective collaboration with clients and support workers in a dynamic,

Qualifications

• Superior customer service and communication skills.
• Strong organisational and problem-solving abilities.
• Ability to build and maintain relationships with clients and care staff.
• Experience in office administration and rostering systems.
• Understanding of NDIS and homecare packages (desirable).

Responsibilities

• Fill and manage home care shifts across various locations.
• Handle customer and client shift requests efficiently.
• Maintain accurate staff rosters and case management records.
• Ensure compliance requirements for all home care staff are met.
• Build and maintain strong relationships with clients and care staff.
• Provide excellent customer service and respond to inquiries promptly.

Skills

Customer service

Communication

Organisational skills

Problem solving

Relationship building

Rostering systems

Tools

Rostering software

Job description

Ontime Healthcare is seeking a proactive coordinator to manage care staff placements and fill home care shifts across multiple locations in VIC. You will maintain accurate rosters and case records while ensuring compliance with home care requirements.

Strong customer service and relationship-building skills are essential for success. Desirable experience with NDIS/homecare packages and rostering systems will support effective collaboration with clients and support workers in a dynamic,