Afterhours Care Rostering and Client Services Coordinator

Magical Care Pty; Melbourne; Sur place; AUD 55 000 - 75 000; Plein temps

Résumé du poste

Magical Care Pty is a recently established care provider serving aged care and NDIS clients. Based in Clayton, Southeast Melbourne, the company seeks an enthusiastic administrator to manage rostering and client bookings, including afterhours on-call support, to meet growing demand.

The successful candidate will organise the master roster, coordinate client information, and ensure timely communication with families and care staff, bringing strong admin skills and precision to every shift and

Qualifications

• Experience in aged care or home care sector is preferred.
• Advanced proficiency in ShiftCare software is highly desirable.

Responsabilités

• Screen telephone calls and enquiries and redirect as appropriate.
• Reply messages and emails in a timely manner.
• Organize master roster and shift validation.
• Organize the client intake process, assemble client information and documents and liaising with client representatives, case managers, care staff.
• Coordinate shift schedules for clients and ensure care staff are assigned appropriately based on client needs and preferences.
• Assist in ensuring bookings are made in accordance with priority deadlines.
• Maintain accurate and up-to-date client and staff records, restore them in an organizing manner.
• Perform clerical and administrative tasks such as word processing, photocopying, scanning, filing.
• Provide excellent customer service to clients and their families, and respond promptly to any concerns or questions they may have.
• Other Administrative duties as required

Connaissances

English fluency

Time management

Organizational skills

Prioritizing workload

Communication skills

Administrative tasks

Computer skills

People skills

Outils

ShiftCare software

Description du poste

Magical Care Pty is a recently established care provider serving aged care and NDIS clients. Based in Clayton, Southeast Melbourne, the company seeks an enthusiastic administrator to manage rostering and client bookings, including afterhours on-call support, to meet growing demand.

The successful candidate will organise the master roster, coordinate client information, and ensure timely communication with families and care staff, bringing strong admin skills and precision to every shift and