Regional Roster Lead — South & East

VMCH; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible, family friendly work culture

Professional development

Salary packaging

Wellbeing initiatives

Paid parental leave

Employee Assistance Program (EAP)

Fitness Passport access

Private health insurance discounts

Job summary

VMCH Senior Roster Coordinator South and East Region leads a team to deliver accurate rostering for community clients in the Melbourne area. You will balance operational excellence with strong customer focus, ensuring client preferences and worker availability are met in a fast-paced setting.

You will support the transition of brokered services to VMCH, maintain client and staff relationships, and contribute to service growth while upholding quality standards across a multi-faceted community

Qualifications

• Experience using rostering software applications.
• Proven ability to efficiently roster community-based services.
• Strong interpersonal and communication skills, both written and verbal.
• High level of customer service and stakeholder engagement skills.
• Excellent organisational skills with the ability to meet deadlines.
• Strong attention to detail and accuracy.
• Ability to work autonomously and as part of a team.
• Experience in Aged Care and/or Community Care.
• Experience using Carelink.
• Qualifications in Business Management or Community Service.
• Strong interpersonal and influencing skills.

Responsibilities

• Provide day-to-day leadership, coaching, and support to a team of Roster Coordinators.
• Create and maintain accurate rosters that align with client needs, preferences, and worker availability.
• Manage unallocated shifts and changing priorities in a results-focused environment.
• Ensure timely responses to enquiries, emails, and service requests.
• Maintain accurate data to meet payroll, finance, and reporting requirements.
• Support care coordination and respond to client, support worker, and case manager queries.
• Identify and elevate risks, incidents, and non-compliance issues.
• Contribute to continuous improvement, quality standards, and service development initiatives.

Skills

Interpersonal skills

Communication

Attention to detail

Time management

Leadership

Autonomy

Aged Care experience

Carelink experience

Education

Business Management qualifications

Community Service qualifications

Tools

Rostering software

Carelink

Job description

VMCH Senior Roster Coordinator South and East Region leads a team to deliver accurate rostering for community clients in the Melbourne area. You will balance operational excellence with strong customer focus, ensuring client preferences and worker availability are met in a fast-paced setting.

You will support the transition of brokered services to VMCH, maintain client and staff relationships, and contribute to service growth while upholding quality standards across a multi-faceted community