Care Partner Support Officer: Aboriginal Home Health (Hybrid)

Australian Unity Limited; Goulburn; Hybrid; AUD 46,000 - 65,000; Full time

Benefits offered by this job

Community Leave benefits

Flexible work options

LinkedIn Learning access

Staff discounts on insurance products

Job summary

Australian Unity Limited is seeking a Care Partner Support Officer – Aboriginal Home Health. The role focuses on coordinating customer requests, workflow activities, and administrative tasks to ensure timely service delivery and a positive customer experience.

The position is permanent full-time with hybrid working options across multiple NSW locations, offering a flexible schedule and an hourly rate of $40.38 plus superannuation.

Qualifications

• Experience working with Aboriginal and Torres Strait Islander peoples with cultural safety and inclusion is essential.
• Strong administrative and organisational skills.
• Customer-focused approach and commitment to service excellence.

Responsibilities

• Support customer requests and administrative enquiries.
• Coordinate workflow activities across the Care Partnering team.
• Assist with customer reviews, reassessments, referrals, and service mobilisation activities.
• Support Care Partners and Clinical Care Partners through effective workflow coordination and follow-up activities.
• Monitor workflow queues and escalate risks, overdue actions, or customer concerns.
• Maintain accurate customer records and documentation across systems.
• Coordinate actions with suppliers, contractors, and stakeholders.
• Support quality, compliance, and governance processes.
• Contribute to continuous improvement initiatives and new ways of working.

Skills

Administrative skills

Organisational skills

Stakeholder engagement

Communication

Problem-solving

Team collaboration

Attention to detail

Job description

Australian Unity Limited is seeking a Care Partner Support Officer – Aboriginal Home Health. The role focuses on coordinating customer requests, workflow activities, and administrative tasks to ensure timely service delivery and a positive customer experience.

The position is permanent full-time with hybrid working options across multiple NSW locations, offering a flexible schedule and an hourly rate of $40.38 plus superannuation.