Care Partner Support Coordinator - Hybrid & Flexible Hours

Australian Unity Limited; Tamworth Regional Council; Hybrid; AUD 78,000 - 82,000; Full time

Benefits offered by this job

Hybrid work model

Flexible work hours

Level 3 pay under Care Administration

Professional development access

Job summary

Australian Unity Limited in Tamworth NSW is seeking a Care Partner Support Officer to help deliver high-quality customer outcomes through workflow coordination, customer support and administrative activities.

This permanent full-time role is based in Tamworth with a hybrid work model, flexible hours, and a Level 3 hourly rate of AU$40.38 plus superannuation. You will work with Care Partners, Clinical Care Partners and Team Leaders to coordinate requests and monitor queues.

Qualifications

• Strong administrative and organisational skills.
• Experience managing competing priorities and deadlines.
• A customer-focused approach and commitment to service excellence.
• Attention to detail and ability to maintain accurate records.
• Strong communication and stakeholder engagement skills.
• Confidence using systems and technology.
• Initiative and problem-solving capability.
• Ability to work collaboratively across multiple teams.

Responsibilities

• Support customer requests and administrative enquiries
• Coordinate workflow activities across the Care Partnering team
• Assist with customer reviews, reassessments, referrals, and service mobilisation activities
• Support Care Partners and Clinical Care Partners through effective workflow coordination and follow-up activities
• Monitor workflow queues and elevate risks, overdue actions, or customer concerns
• Maintain accurate customer records and documentation across systems
• Coordinate actions with suppliers, contractors, and stakeholders
• Support quality, compliance, and governance processes
• Contribute to continuous improvement initiatives and new ways of working

Skills

Administrative skills

Organisational skills

Prioritisation

Customer focus

Attention to detail

Communication skills

Systems literacy

Problem solving

Team collaboration

Job description

Australian Unity Limited in Tamworth NSW is seeking a Care Partner Support Officer to help deliver high-quality customer outcomes through workflow coordination, customer support and administrative activities.

This permanent full-time role is based in Tamworth with a hybrid work model, flexible hours, and a Level 3 hourly rate of AU$40.38 plus superannuation. You will work with Care Partners, Clinical Care Partners and Team Leaders to coordinate requests and monitor queues.