Care Operations Coordinator: Scheduling & Client Services

NGARE EMPLOYMENT SOLUTIONS PTY LTD; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Onsite gym

Competitive salary package

Career growth opportunities

Supportive office culture

Weekly drinks at Head Office

Healthy snacks

Job summary

My Guardian is seeking an organized, motivated administrator to support care coordination at our Sydney Olympic Park head office. The role involves rostering, client liaison, and handling inquiries with sensitivity and care.

You will coordinate staff schedules, assist with NDIS programs, and help manage budgets and compliance while ensuring top-quality service delivery to clients and families.

Qualifications

• Able to thrive in a fast-paced setting.
• Strong verbal and written communication is essential.
• Excellent organisational and time management capabilities.
• Able to work independently with minimal supervision.
• Familiar with Google Docs and basic business systems.
• Experience coordinating client services in care or similar environments.

Responsibilities

• Build relationships with clients and families, delivering high-quality, customer-focused support.
• Rostering and scheduling staff per SCHADS Award to ensure shifts are covered.
• Triage and respond to a high volume of inbound calls and emails as the primary contact.
• Assist with NDIS and aged care program coordination, including service delivery and budgets.
• Coordinate client services and resources, including maintenance and clinical products.
• Support smooth office operations, including stakeholder communications and record management.

Skills

Fast-paced environment

Communication skills

Organisational skills

Independent work

Google Docs

Tools

Google Docs

Office

Excel

Job description

My Guardian is seeking an organized, motivated administrator to support care coordination at our Sydney Olympic Park head office. The role involves rostering, client liaison, and handling inquiries with sensitivity and care.

You will coordinate staff schedules, assist with NDIS programs, and help manage budgets and compliance while ensuring top-quality service delivery to clients and families.