Care Operations Coordinator – Aged & Disability Services

My Guardian; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive salary package

Onsite gym

Career growth

Positive culture

Friday drinks

Job summary

My Guardian is seeking an organised, client-focused Administrative Coordinator to join our Sydney Olympic Park Head Office. You will build relationships with clients and families, manage staff rostering under the SCHADS Award, and triage a high volume of inbound calls and emails to keep operations running smoothly.

You will assist with NDIS and aged care program coordination, including service delivery, budget reviews, and compliance, while coordinating client services and resources.

Qualifications

• Excellent communication and listening skills.
• Compassionate, patient, and caring nature.
• High level of organisational skills.
• Ability to work independently.
• Competent using Google Docs and able to learn business systems quickly.
• Sound computer skills in Office and Excel (or similar).

Responsibilities

• Build relationships with clients and families, delivering high-quality, customer-focused support.
• Coordinate staff rostering and scheduling per SCHADS Award.
• Triage and respond to a high volume of calls and emails.
• Assist with NDIS and aged care program coordination, including service delivery and budget reviews.
• Coordinate client services and resources including maintenance and clinical products.
• Support general administration and stakeholder communication.

Skills

Communication

Organisational skills

Customer focus

Independent worker

Tools

Google Docs

Microsoft Office

Excel

Job description

My Guardian is seeking an organised, client-focused Administrative Coordinator to join our Sydney Olympic Park Head Office. You will build relationships with clients and families, manage staff rostering under the SCHADS Award, and triage a high volume of inbound calls and emails to keep operations running smoothly.

You will assist with NDIS and aged care program coordination, including service delivery, budget reviews, and compliance, while coordinating client services and resources.