Care Coordinator

Lunacare Sdn Bhd; City of Parramatta; On-site; AUD 65,000 - 90,000; Full time

Job summary

LunaCare is seeking an experienced Care Coordinator to join our team in NSW. You will coordinate services, manage rosters and build trusted relationships with participants, families and staff to ensure consistent, personalised care.

Working closely with senior management and clinical team, you’ll stay across details, respond to enquiries and support recruitment and compliance, while maintaining accurate care records.

Qualifications

• At least two years’ experience in care coordination or support coordination, preferably in disability or aged care.
• A tertiary qualification in Disability, Human Services, Social Work or a related field.
• Strong organisational skills and the ability to manage a busy, changing workload.
• Clear, thoughtful communication and relationship-building with people from diverse backgrounds.
• Initiative, sound judgement and practical problem solving.
• Collaborative attitude and willingness to support teammates.
• Experience in a clinical or nursing role and knowledge of the NDIS is highly regarded.

Responsibilities

• Build strong relationships with participants, families, support workers and other professionals involved in their care.
• Conduct home visits and care assessments within your scope, and work with our clinical team to develop and review personalised care plans.
• Coordinating services for participants with a range of needs, including complex circumstances and medical requirements.
• Managing rosters, staff availability, leave and shift changes, matching the right people to each participant.
• Keeping participants and staff informed about their services, rosters and any changes.
• Supporting and guiding support workers, monitoring service quality and following through on concerns.
• Responding to enquiries and coordinating care consultations, appointments and in‑home services.
• Assisting with recruitment, onboarding and staff compliance.
• Maintaining accurate care records, risk assessments, emergency plans and other essential documentation.
• Reviewing rosters for compliance and efficiency, and identifying ways to improve how we work.

Skills

Care coordination

Rostering

NDIS knowledge

Disability care

Communication

Team collaboration

Education

Disability Studies

Job description

Good energy. Meaningful work. Care that makes a difference.

Great care starts with people who care about getting it right. People who build real connections, take ownership and show up for each other.

That’s what we’re building at LunaCare, and we’re looking for an experienced Care Coordinator to join our team who shares that approach.

About us

LunaCare is an established care services provider with a strong reputation for supporting people with complex care needs and acute medical requirements. We help people live with greater independence, choice and confidence, with care shaped around their lives.

We’re a growing organisation with a close-knit team and a shared commitment to exceptional care. Our culture combines professionalism with warmth, collaboration and genuine respect for one another. We take the time to understand our participants, build trusted relationships with their families and ensure our people feel supported and valued.

As we grow, we’re looking for people who share these values and bring the energy, initiative and care to help shape our next chapter.

Your role

As a Care Coordinator, you’ll help make sure our participants receive consistent, personalised support and our support workers have what they need to deliver it well.

Working closely with senior management and our clinical team, you’ll coordinate services, manage rosters and build trusted relationships with participants, families and staff. You’ll stay across the details, anticipate issues and keep things moving when plans change.

There’s real responsibility here, along with a team you can lean on, leaders who listen and room to grow.

What you’ll be doing

• Building strong relationships with participants, families, support workers and other professionals involved in their care.
• Conducting home visits and care assessments within your scope, and working with our clinical team to develop and review personalised care plans.
• Coordinating services for participants with a range of needs, including complex circumstances and medical requirements.
• Managing rosters, staff availability, leave and shift changes, matching the right people to each participant.
• Keeping participants and staff informed about their services, rosters and any changes.
• Supporting and guiding support workers, monitoring service quality and following through on concerns.
• Responding to enquiries and coordinating care consultations, appointments and in‑home services.
• Assisting with recruitment, onboarding and staff compliance.
• Maintaining accurate care records, risk assessments, emergency plans and other essential documentation.
• Reviewing rosters for compliance and efficiency, and identifying ways to improve how we work.

Who you are

You’re warm, capable and easy to connect with. You bring positive energy, communicate openly and follow through on what you say you’ll do.

You understand that a roster change can have a big impact on someone’s day. You’re comfortable having difficult conversations, know when to ask for support and can work through competing priorities without losing sight of the person receiving care.

You’ll bring:

• At least two years’ experience in care coordination or support coordination, preferably in disability or aged care, with a sound understanding of service delivery and rostering.
• A tertiary qualification in Disability, Human Services, Social Work, Mental Health or a related field.
• Strong organisational skills and the ability to manage a busy, changing workload.
• Clear, thoughtful communication and confidence building relationships with people from different backgrounds.
• Initiative, sound judgement and a practical approach to solving problems.
• A collaborative attitude and a willingness to support your teammates.
• Experience in a clinical or nursing role, exposure to complex care, and knowledge of the NDIS will be highly regarded.

We put a lot into caring for others, and we believe our team deserves that same consideration.

You can look forward to:

• A competitive remuneration package that recognises your experience.
• A welcoming, supportive team where people look out for each other.
• Access to senior leaders and the opportunity to contribute your ideas.
• Flexible work options that support work-life balance.
• A focus on employee wellbeing and recognition of your contribution.
• Opportunities to develop your skills and grow with the organisation.

Sound like your kind of team?

For questions about the role, contact **@lunacare.com.au.