Care Coordinator - Aged Care

Australian Unity Limited; Albury City; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible hybrid working arrangement

14 weeks paid parental leave

Employee discounts across insurance,,l

Career development opportunities and 1

LinkedIn Learning access

Job summary

Australian Unity Limited is seeking a dedicated Care Partner Support Officer for an office-based, full-time role. You will work with Care Partners, Clinical Care Partners and operations to deliver customer-focused services and administrative tasks with accuracy and efficiency.

The role emphasizes workflow coordination, queue management, and collaboration across families, providers and internal teams to ensure timely access to supports and services.

Qualifications

• Experience in administration, customer service, healthcare or community services.
• Strong organisational skills with ability to manage competing priorities in a fast-paced environment.
• Experience supporting customers and resolving enquiries with empathy and professionalism.
• Excellent verbal and written communication skills.
• High attention to detail and commitment to maintaining accurate records.

Responsibilities

• Assist Care Partners with workflow coordination, customer reviews and service mobilisation to ensure customers receive timely access to supports and services.
• Support first-line operational customer contact and queue management during peak demand.
• Monitor workflow queues, referrals and customer requests to ensure timely action.
• Coordinate follow-up activities with families, providers, suppliers and internal stakeholders.
• Maintain accurate customer records and documentation across multiple systems.
• Support reassessments, care plan reviews and funding utilisation activities.
• Identify and escape customer concerns, service risks and safeguarding matters appropriately.
• Contribute to audits, compliance activities, quality initiatives and continuous improvement projects.
• Support continuity of neighbourhood operations during peak periods, leave or workforce changes.
• Build positive working relationships across multidisciplinary teams to achieve great customer outcomes.

Skills

Administration

Customer service

Healthcare knowledge

Microsoft Office

CRM systems

Tools

CRM systems

Job description

At Australian Unity, we’re reimagining how health and care are delivered in our local communities. By working together differently, we help customers live healthier, more independent, and fulfilling lives, while staying connected to supportive communities.

As aCare Partner Support Officer, you will work alongside Care Partners, Clinical Care Partners and operational teams to ensure customer enquiries, requests, services and administrative activities are delivered efficiently, accurately and with a customer-first approach.

This is a full-time office based role.

Key Accountabilities

• Assist Care Partners with workflow coordination, customer reviews and service mobilisation to ensure customers receive timely access to supports and services
• Support first-line operational customer contact and queue management during peak demand
• Monitor workflow queues, referrals and customer requests to ensure timely action
• Coordinate follow-up activities with families, providers, suppliers and internal stakeholders
• Maintain accurate customer records and documentation across multiple systems
• Support reassessments, care plan reviews and funding utilisation activities
• Identify and escape customer concerns, service risks and safeguarding matters appropriately
• Contribute to audits, compliance activities, quality initiatives and continuous improvement projects
• Support continuity of neighbourhood operations during peak periods, leave or workforce changes
• Build positive working relationships across multidisciplinary teams to achieve great customer outcomes

What you'll bring

• Experience in administration, customer service, healthcare, aged care or community services
• Strong organisational skills with the ability to manage competing priorities in a fast-paced environment
• Experience supporting customers and resolving enquiries with empathy and professionalism
• Excellent verbal and written communication skills
• High attention to detail and commitment to maintaining accurate records
• Strong technology skills, including Microsoft Office and customer management systems
• Ability to collaborate effectively across multiple teams and stakeholders
• Problem-solving skills and a proactive approach to identifying and coordinating solutions
• Knowledge of aged care funding programs is advantageous

Why join Australian Unity?

• Additional leave including Community, Wellbeing and Deep Listening Leave
• Flexible hybrid working arrangement
• Career development opportunities and full access to LinkedIn Learning
• Employee discounts across insurance, retail and travel partners
• Fitness Passport with discounted access to 1,500+ gyms and facilities
• Novated vehicle leasing options
• 14 weeks paid parental leave

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and mature-aged applicants. To view our Reconciliation Action Plan, visit:https://www.australianunity.com.au/about-us/reconciliation-action-plan.