Care Coordinator - Aged Care

Australian Unity Limited; Penrith; Hybride; AUD 46 000 - 65 000; Plein temps

Avantages offerts par ce poste

Additional Leave benefits

Flexible Work Options

LinkedIn Learning access

Staff discounts

Fitness Passport

Novated Car Leasing

Parental Leave

Résumé du poste

Australian Unity is seeking a Care Partner Support Officer to join our Penrith NSW team. The role focuses on coordinating customer requests, workflow activities, and administrative tasks to ensure timely and quality care delivery.

In a hybrid setup, you will work with Care Partners, Service Delivery, Scheduling, and Customer Support to enable effective day-to-day operations. You will manage records, assist with reviews and referrals, monitor queues, and support governance and continuous

Qualifications

• Excellent administrative and organisational skills.
• Ability to manage competing priorities and deadlines.
• Customer-focused approach and commitment to service excellence.
• Attention to detail and accurate records.
• Strong communication and stakeholder engagement skills.
• Comfort with systems and technology.

Responsabilités

• Support customer requests and administrative enquiries.
• Coordinate workflow activities across the Care Partnering team.
• Assist with customer reviews, reassessments, referrals, and service mobilisation.
• Support Care Partners and Clinical Care Partners through effective workflow coordination and follow-up.
• Monitor workflow queues and escalations, overdue actions, or customer concerns.
• Maintain accurate customer records and documentation across systems.
• Coordinate actions with suppliers, contractors, and stakeholders.
• Support quality, compliance, and governance processes.
• Contribute to continuous improvement initiatives and new ways of working.

Connaissances

Administrative skills

Organisational skills

Prioritisation

Customer service

Attention to detail

Stakeholder engagement

Systems literacy

Problem solving

Team collaboration

Communication skills

Description du poste

We are seeking Expressions of Interest for a Care Partner Support Officer to support the delivery of high-quality customer outcomes through effective workflow coordination, customer support, and operational administration activities.

This role plays an important part in supporting Care Partners, Clinical Care Partners, and Team Leaders by coordinating customer requests, managing workflow activities, and helping ensure services are delivered efficiently and within agreed timeframes. The role contributes to a positive customer experience by supporting operational activities that enable timely access to services and support.

About the role

In this role, you will work closely with Care Partnering, Service Delivery, Scheduling, Customer Support, and other operational teams to support customer outcomes and day-to-day neighbourhood operations.

• This is aPermanent Full-Time opportunity based in Penrith NSW offering flexibility and a great work-life balance
• Flexible work hours: 8:30am – 4:30pm or 9:00am – 5:00pm, Monday to Friday
• Remuneration under the Care Administration Enterprise Agreement at Level 3, with an hourly rate of $40.38 per hour, plus applicable superannuation
• Hybrid work model offering collabotative office days and work from home opportunities

You will:

• Support customer requests and administrative enquiries
• Coordinate workflow activities across the Care Partnering team
• Assist with customer reviews, reassessments, referrals, and service mobilisation activities
• Support Care Partners and Clinical Care Partners through effective workflow coordination and follow-up activities
• Monitor workflow queues and escape risks, overdue actions, or customer concerns
• Maintain accurate customer records and documentation across systems
• Coordinate actions with suppliers, contractors, and stakeholders
• Support quality, compliance, and governance processes
• Contribute to continuous improvement initiatives and new ways of working

What you’ll bring

• You are someone who enjoys supporting others, working collaboratively, and ensuring tasks are completed accurately and efficiently
• Strong administrative and organisational skills
• Experience managing competing priorities and deadlines
• A customer-focused approach and commitment to service excellence
• Attention to detail and ability to maintain accurate records
• Strong communication and stakeholder engagement skills
• Confidence using systems and technology
• Initiative and problem-solving capability
• Ability to work collaboratively across multiple teams

Why work for Australian Unity?

• Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
• Flexible Work Options in line with company policy
• Career development with full access to LinkedIn Learning & internal opportunities
• Staff discounts across our insurance products as well as our travel and retail partners
• Fitness Passport offering discounted access to 1,500+ gyms & facilities
• Novated Car Leasing options through our partners Maxxia or Flair Cars
• 14 weeks paid Parental Leave

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan